Samantha Taylor
McKees Rocks,PA
Summary
Experienced Asset Protection/Loss Prevention professional with extensive knowledge in safety procedures, policies, and state and federal regulations. Wicklander and Zulawski certified in Asset Protection, successfully conducting numerous investigations into internal and external theft/fraud cases. Passionate about workplace safety, committed to continuously seeking new ways to enhance it.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asset Protection Supervisor
Bjs Wholesale Club
10.2021 - Current
- Established strong relationships with local law enforcement agencies to facilitate swift response during emergencies or criminal activities.
- Improved staff performance in handling asset protection matters through regular training sessions and workshops.
- Conducted investigations into suspected internal thefts, leading to the identification of culprits and recovery of stolen assets.
- Developed emergency response plans for various scenarios such as robberies or natural disasters, ensuring staff preparedness in crisis situations.
- Maintained accurate records of investigations, incidents, training sessions, audit findings, and other relevant documentation related to asset protection operations.
- Analyzed data trends from security systems to identify areas where thefts were most likely to occur, resulting in targeted surveillance efforts.
- Reviewed existing security equipment regularly to ensure optimal functionality and minimal downtime due to maintenance issues.
- Collaborated with cross-functional teams to develop and implement loss prevention policies and procedures.
- Reduced inventory shrinkage by conducting thorough audits, identifying discrepancies, and recommending corrective actions.
- Oversaw the proper use of security equipment such as CCTV cameras, alarm systems, and electronic article surveillance devices.
- Assisted management with conflict resolution between employees while maintaining a professional demeanor.
- Provided support during internal and external audits, ensuring compliance with company policies and regulatory requirements.
- Created a safe shopping environment for customers by maintaining strict access control measures at store entrances and exits.
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Monitored store surveillance cameras to detect suspicious behavior.
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Completed workplace safety and hazard inspections.
- Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
- Instructed employees on OSHA standards.
- Trained company employees in safety procedures and provided in-depth documentation for review.
- Collaborated with management to create effective emergency response plans for various scenarios.
- Established strong relationships with local first responders, facilitating collaboration during emergency situations or drills within the facility.
- Inspected work practices and procedures for compliance with company and federal regulations.
- Championed a proactive approach to incident prevention by empowering employees to report concerns or near misses, fostering a culture of continuous improvement within the workplace.
- Assisted in accident investigations, identifying root causes, and recommending corrective actions to prevent future occurrences.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Responded to any emergencies as instructed and with utmost efficiency.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Recognized, documented, and advised on removal of hazards.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Devised and monitored safety performance metrics to assess and improve safety performance.
ASSET PROTECTION INVESTIGATOR
Burlington Stores, Inc.
07.2020 - 10.2021
- Ensure a safe environment for customers and employees with daily safety checks and monthly safety audits
- Maintain a strong presence throughout the sales floor to deter external theft
- Build relationships with store employees to deter internal theft
- Educate store associates on company policies and enforce the policies when necessary
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Initiated and led asset protection theft investigations following SOP.
OPTOMETRIST TECHNICIAN 2
Eyeglass World
06.2017 - 04.2021
- Assist in creating patient eyeglasses, including eyeglass frame adjustments
- Check-in and pretest patients when they arrive for their appointments
- Assist patients in the selection of eyeglasses and contact lenses
- Readjust and repair patient eyeglasses
- Provided compassionate support to anxious patients during testing procedures, creating a calm environment that facilitated precise results measurement.
- Streamlined appointment scheduling process, maximizing daily patient flow and minimizing wait times for appointments.
LOSS PREVENTION LEADER
Burlington Stores, Inc.
02.2018 - 07.2020
- Delegate tasks and audits to team members
- Conduct interviews to determine potential candidates for positions within Loss Prevention
- Investigate suspected or known internal and external theft
- Coordinated with team to decrease merchandise shortage from 2.74% to 1.86%, compared to the previous year
- Monitored store entrances and exits during high-traffic periods, effectively deterring instances of shoplifting or other criminal activity.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Ensured adherence to company safety protocols, promoting a secure working environment for employees and customers alike.
- Coordinated with other Loss Prevention Leaders across multiple locations to share best practices and drive consistent results throughout the organization.
- Enhanced store security through regular audits, identifying vulnerabilities and addressing potential risks.
LOSS PREVENTION AGENT
Burlington Stores, Inc.
03.2017 - 02.2018
- Conduct merchandise audits to identify problem areas or procedural weaknesses
- Cooperate with law enforcement to report and investigate theft and other crimes
- Conduct floor surveillance to reduce property and financial losses
- Increased employee awareness of theft prevention measures through comprehensive training sessions and workshops.
- Reviewed CCTV footage regularly, identifying suspicious behavior patterns for further investigation or action.
- Developed strong relationships with local law enforcement agencies, fostering communication channels that facilitated timely responses during critical situations.
- Investigated cash register discrepancies promptly, resolving issues effectively before they escalated into larger problems.
- Provided exceptional customer service while maintaining vigilance against potential shoplifting activity in high-risk areas within the store environment.
ASSET PROTECTION SPECIALIST
Rite Aid
10.2012 - 02.2017
- Monitor compliance with company standard operation procedures
- Utilize CCTV and perform floor surveillance to reduce merchandise shortages
- Cooperate with law enforcement to report and investigate theft
- Train store associates on store and company policies
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
- Provided expert guidance on best practices for securing valuable items during special events or promotions, minimizing risks associated with increased foot traffic or high-value products being showcased.
- Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
- Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
PHARMACY TECHNICIAN
Rite Aid
01.2010 - 10.2012
- Assist in the preparation and distribution of patient medications
- Maintain patient and pharmacy records consistent with laws and regulations
- Cashed out patients picking up prescriptions
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
HIGH SCHOOL DIPLOMA - General Studies
STO-ROX HIGH SCHOOL
McKees Rocks, PA06.2008
Skills
- Workplace inspections
- Company policy compliance
- Accident reporting
- Workplace safety
- Accident investigation
- Safety and compliance inspections
- Surveillance operations
- Case report writing
- Inventory control
- Cycle counting
- SAP
- Asset protection expertise
Activities
Wicklander-Zulawski Investigative Interviewing certified.
Certification
Wicklander and Zulawski
Timeline
Asset Protection Supervisor
Bjs Wholesale Club
10.2021 - Current
ASSET PROTECTION INVESTIGATOR
Burlington Stores, Inc.
07.2020 - 10.2021
LOSS PREVENTION LEADER
Burlington Stores, Inc.
02.2018 - 07.2020
OPTOMETRIST TECHNICIAN 2
Eyeglass World
06.2017 - 04.2021
LOSS PREVENTION AGENT
Burlington Stores, Inc.
03.2017 - 02.2018
ASSET PROTECTION SPECIALIST
Rite Aid
10.2012 - 02.2017
PHARMACY TECHNICIAN
Rite Aid
01.2010 - 10.2012
Wicklander and Zulawski
HIGH SCHOOL DIPLOMA - General Studies
STO-ROX HIGH SCHOOL
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