Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Terrones

Colorado Springs,CO

Summary

Eager to apply analytical skills to overcome challenges and drive company success.

Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.

Overview

10
10
years of professional experience

Work History

Warehouse Worker

Amazon
04.2025 - Current
  • Consistently lifted materials weighing as much as 50 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Overnight Stocker

Lamain Industries LLC
01.2024 - 01.2025
  • Managed overnight restocking, ensuring timely product availability.
  • Reduced stock discrepancies by 30% through meticulous inventory tracking.
  • Leveraged teamwork to optimize efficiency in stock replenishment.
  • Solved space allocation issues, improving stock layout by 20%.
  • Boosted store readiness by 40% for opening hours through strategic stocking.
  • Led team to increase sales by 30% through strategic marketing and customer engagement.

Customer Service Representative

Walmart
11.2021 - 02.2022
  • Managed customer inquiries, resulting in improved customer satisfaction
  • Resolved 90% of customer complaints, enhancing brand reputation
  • Utilized CRM software for efficient customer data management
  • Implemented problem-solving strategies, reducing complaint escalation by 15%
  • Contributed to a 10% increase in customer retention through exceptional service
  • Revamped client database, enhancing data retrieval speed by 30%, showcasing strong problem-solving skills.
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Case Manager

Bachus & Schanker
04.2018 - 08.2018
  • Managed a diverse caseload, ensuring timely resolution and client satisfaction
  • Implemented innovative case management strategies, improving efficiency by 20%
  • Utilized analytical skills to assess case details and formulate effective legal strategies
  • Collaborated with legal team to resolve complex cases, resulting in a 15% increase in successful outcomes
  • Demonstrated visionary leadership in handling sensitive cases, enhancing the firm's reputation

Sales Associate

Express
03.2017 - 08.2017
  • Boosted customer satisfaction by providing excellent service.
  • Achieved 15% sales increase through effective product promotion.
  • Utilized POS system to efficiently process transactions.
  • Resolved customer complaints, improving overall store reputation.
  • Contributed to team's attainment of monthly sales targets.
  • Eager to apply analytical skills to solve complex problems, ensuring high-quality outcomes.

Cashier

Home Depot
09.2016 - 03.2017
  • Managed transactions with customers using cash registers
  • Reduced checkout time by 15% through efficient handling
  • Resolved customer complaints, guiding them and providing relevant information
  • Maintained a clean and tidy checkout area
  • Contributed to team success by exceeding team sales goals by 20%
  • Eager to apply analytical skills to overcome challenges and drive company success.

Sales Associate

Walmart
10.2015 - 12.2015
  • Managed customer inquiries with enthusiasm and detail-focused approach
  • Boosted store sales by 15% through innovative product presentation techniques
  • Collaborated with team to maintain clean, organized sales floor
  • Resolved customer complaints, enhancing overall customer satisfaction by 10%
  • Applied analytical skills for inventory management, reducing stock discrepancies by 20%

Education

High School Diploma -

Southwest Early College
Denver, CO
05-2017

Skills

  • Time Management
  • Problem Solving
  • Attention to Detail
  • Teamwork
  • Communication
  • Organization
  • Customer Service
  • Account updating
  • Scheduling
  • Complaint resolution
  • Shipping and receiving
  • Prioritization

Languages

Spanish
Full Professional

Timeline

Warehouse Worker

Amazon
04.2025 - Current

Overnight Stocker

Lamain Industries LLC
01.2024 - 01.2025

Customer Service Representative

Walmart
11.2021 - 02.2022

Case Manager

Bachus & Schanker
04.2018 - 08.2018

Sales Associate

Express
03.2017 - 08.2017

Cashier

Home Depot
09.2016 - 03.2017

Sales Associate

Walmart
10.2015 - 12.2015

High School Diploma -

Southwest Early College

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