Samantha Thirionet
San Jose,CA
Summary
Knowledgeable Funeral Counselor accomplished in planning and executing professional services. Understands needs of loved ones, different types of service plans and government-mandated documentation. Eager to expand my knowledge and further a career with all aspects of the Funeral Service. My passion is to help families say goodbye with dignity and support.
Overview
8
8
years of professional experience
Work History
Funeral Counselor
Bay Area Mortuary
02.2020 - Current
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Communicated with insurance companies to secure death benefits for payment of services.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Secured and filed burial permits and made funeral arrangements.
- Completed death certificates, burial permits and other legal documents for families.
Customer Service Representative / Swim Instructor
Almaden Valley Athletic Club
01.2017 - 02.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught daily swim instruction to students varying in ages, skill levels and special needs.
- Taught American Red Cross lifeguarding and first aid courses to customers and fellow staff.
Education
Certificate Program - Emergency Medical Technology
National University
San Jose, CA2020
No Degree - First Responder / Fire Science
Mission College
Santa Clara, CA2018
High School Diploma -
Branham High School
San Jose, CA2017
Vocational School - First Responder / Fire Science
Silicon Valley Technical Education
San Jose, CA2017
Skills
- Compassionate communication
- Funeral planning
- Cultural Sensitivity
- Administrative tasks
- Attention to Detail
- Client Advocacy
- Behavior monitoring
- Client Counseling
- Strong public speaker
- Case management proficiency
Timeline
Funeral Counselor
Bay Area Mortuary
02.2020 - Current
Customer Service Representative / Swim Instructor
Almaden Valley Athletic Club
01.2017 - 02.2020
Certificate Program - Emergency Medical Technology
National University
No Degree - First Responder / Fire Science
Mission College
High School Diploma -
Branham High School
Vocational School - First Responder / Fire Science
Silicon Valley Technical Education
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