Samantha Thomas
Elliston,VA
Summary
Lead professional house cleaner with proven expertise in team management and training. Strong background in health and safety compliance, ensuring a safe working environment. Dedicated to delivering exceptional customer service while maintaining high-quality cleaning standards.
Overview
6
6
years of professional experience
Work History
Lead Professional House Cleaner
Blue Ridge Green Cleaning
Christiansburg, Virginia
09.2023 - 01.2025
- Leading a team of house cleaners in completing assigned tasks within the allotted time frame.
- Training new employees in proper methods of house-cleaning services.
- Monitoring employee performance to ensure high levels of quality service are being provided.
- Inspecting premises after completion of each job to ensure quality standards have been met.
- Troubleshooting any issues that may arise during house-cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Enforcing company policies related to health and safety regulations while performing duties.
- Managing customer complaints and resolving them in a timely manner.
Lead Professional House Cleaner
Blue Ridge Green Cleaning
Christiansburg, Virginia
05.2019 - 01.2021
- Led team of house cleaners to complete tasks on schedule, ensuring efficient service delivery.
- Training new employees in proper methods of house-cleaning services.
- Monitoring employee performance to ensure high levels of quality service are being provided.
- Inspecting premises after completion of each job to ensure quality standards have been met.
- Resolved customer complaints promptly, enhancing overall satisfaction with cleaning services.
- Navigated challenges in house-cleaning services to maintain operational efficiency and high customer satisfaction.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Enforcing company policies related to health and safety regulations while performing duties.
Education
High School Diploma -
Glenvar High Scool
Salem, VA06-2008
Skills
- Sanitation practices
- Quality control
- Workflow optimization
- Customer service-focused
- Detail-oriented
- Efficient time management
- Adaptability to change
- Exceptional communicator
- Client relationships
- Hardworking
Timeline
Lead Professional House Cleaner
Blue Ridge Green Cleaning
09.2023 - 01.2025
Lead Professional House Cleaner
Blue Ridge Green Cleaning
05.2019 - 01.2021
High School Diploma -
Glenvar High Scool