VANESSA TOLLEY
Hazel Park
Summary
Results-driven professional with a proven track record in leadership and customer service. Recognized for effective communication and problem-solving skills, delivering high-quality cleaning operations and training team members for optimal performance. Dedicated professional with proven expertise in customer service and team leadership. Known for effective problem resolution and quality assurance, consistently ensuring client satisfaction while maintaining high cleaning standards.
Overview
12
12
years of professional experience
Work History
Lead Professional House Cleaner
DOLLS CLEANING
Clawson
09.2025 - 01.2026
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed meticulous cleaning techniques to ensure thorough sanitation of all surfaces.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Interacted pleasantly with clients and guests when performing daily duties.
- Addressed client inquiries and resolved concerns to ensure satisfaction with cleaning services.
- Provided personalized cleaning recommendations based on client preferences and feedback.
- Cleaning carpets, floors, walls, windows, furniture and fixtures as required by customers.
- Led daily cleaning operations for residential properties ensuring high standards.
- Trained and supervised junior cleaners to maintain quality and efficiency.
- Developed cleaning schedules tailored to client needs and preferences.
- Utilized eco-friendly cleaning products for health-conscious clients.
- Conducted quality checks on completed work to ensure client satisfaction.
- Communicated effectively with clients to address concerns and feedback.
- Implemented best practices for safety and cleanliness in all tasks.
- Identifying areas where improvements can be made to increase productivity.
- Complying with all local laws pertaining to residential cleaning operations.
- Enforcing company policies related to health and safety regulations while performing duties.
- Monitoring employee performance to ensure high levels of quality service are being provided.
- Inspecting premises after completion of each job to ensure quality standards have been met.
- Updating records related to customer requests and job progress.
- Organizing and scheduling cleaning appointments with clients.
- Training new employees in proper methods of house-cleaning services.
- Leading a team of house cleaners in completing assigned tasks within the allotted time frame.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
Trucking Supervisor
MIDWEST HOTSHOTS LLC
Warren
07.2020 - 08.2024
- Ensured compliance with safety regulations and maintained vehicle maintenance protocols.
- Directed the loading, unloading, and safe transport of goods.
- Scheduled maintenance for fleet vehicles to ensure compliance with DOT regulations.
- Developed strategies to reduce costs associated with fuel consumption, labor hours, and other expenses.
- Implemented process improvements to enhance workflow and reduce delays in deliveries.
- Supervised daily trucking operations and ensured compliance with safety regulations.
- Coordinated schedules for drivers and optimized delivery routes for efficiency.
- Managed inventory of supplies and equipment for trucking activities and maintenance.
- Communicated with clients to address inquiries and resolve service issues promptly.
- Analyzed data from GPS tracking systems in order to improve routing efficiency.
- Monitored and evaluated driver performance on a daily basis.
- Resolved customer complaints related to transportation services in a timely manner.
- Created reports detailing operational statistics such as miles driven, fuel usage.
- Coordinated with dispatchers to ensure timely deliveries of shipments.
- Interviewed potential candidates for open positions within the organization.
- Assigned routes and communicated instructions to drivers regarding pick-up and delivery times.
- Ensured that all necessary paperwork was completed accurately and submitted on time.
- Managed communications between drivers, customers, dispatchers.
- Worked closely with management team to review current operations and identify areas needing improvement.
- Reviewed work orders to check correctness of deliveries.
- Answered special calls promptly to deliver exceptional service.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
Housekeeper
Marriot Hotel
Allen Park
01.2020 - 07.2020
- Cleaned and sanitized guest rooms according to hotel standards.
- Restocked supplies in bathrooms and common areas daily.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained and organized cleaning supplies stock.
- Efficiently prioritized tasks to ensure timely completion of cleaning duties.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured timely restocking of cleaning supplies to maintain operational efficiency.
- Sorted and organized laundry to ensure efficient processing and timely delivery to guest rooms.
- Managed laundry services including washing, drying, and folding linens.
- Reported maintenance issues to ensure guest comfort and safety.
- Assisted with deep cleaning tasks during off-peak hours.
- Collaborated with team members to maintain cleanliness across the hotel.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Organized storage areas for efficient access to cleaning supplies.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Followed safety procedures when handling hazardous materials.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported any maintenance issues or damage to supervisors immediately.
Manager
TUBBYS SUB SHOP
MELVINDALE
01.2014 - 10.2015
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained staff on food safety and customer service best practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
PENNFOSTER
Scranton, PASkills
- Customer service
- Team leadership
- Problem resolution
- Cleaning techniques
- Time management
- Quality assurance
Timeline
Lead Professional House Cleaner
DOLLS CLEANING
09.2025 - 01.2026
Trucking Supervisor
MIDWEST HOTSHOTS LLC
07.2020 - 08.2024
Housekeeper
Marriot Hotel
01.2020 - 07.2020
Manager
TUBBYS SUB SHOP
01.2014 - 10.2015
GED -
PENNFOSTER