Samantha Torres
Batavia,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Emerging Store Manager
Walgreens
08.2023 - Current
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
Inventory Specialist
Walgreens
08.2021 - 08.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Shift Lead
Walgreens
01.2019 - 08.2021
- Collaborated with management to develop strategies for improving overall store operations.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Pharmacy Technician
Walgreens
09.2017 - 01.2019
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
No Degree - Biology
Aurora University
Aurora, ILSkills
- Payroll Management
- Retail Inventory Management
- Team Development
- Customer Relations
- Flexible and Adaptable
- Customer Service
Timeline
Emerging Store Manager
Walgreens
08.2023 - Current
Inventory Specialist
Walgreens
08.2021 - 08.2023
Shift Lead
Walgreens
01.2019 - 08.2021
Pharmacy Technician
Walgreens
09.2017 - 01.2019
No Degree - Biology
Aurora University
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