Samantha Torres

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Provided assistance to customers in navigating website, placing orders, and resolving complaints.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Mentored junior team members and managed employee relationships.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
• Led team engagement to assist cross-functional departments and achieve goals.

During my studies at harrisonville highshcool, I was part of a team that ran the school cafe. I used the following skills to ensure the job was done.

• Managing purchasing activities
• Rotated stock items and ingredients to maintain freshness.
• Greeted customers upon arrival and provided assistance with menu selections.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

I worked with customers a lot but mainly assisted the advisor with ways to sell items and inventory keeping.