Summary
Overview
Work History
Education
Skills
Software
Timeline
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Samantha Torres

Simi Valley,CA

Summary

Goal-oriented leasing management professional with a solid understanding of Property Management and exceptional relationship-building abilities. Friendly and personable team player with an analytical approach.

Overview

3
3
years of professional experience

Work History

Leasing Manager

Avenue5
Simi Valley, CA
11.2022 - 11.2023
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Recommended clarifications and changes in program policies to director of property management.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained accurate records of correspondence with and from tenants.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Maintained accurate records of prospective renters, applications and leases.
  • Coordinated maintenance and repair requests.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.

LeasingConsultant

Cushman & Wakefield
Simi Valley, CA
10.2022 - 11.2022
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Address all resident issues and defused them on the site level.
  • Complete market surveys to ensure competitive pricing.
  • Walk make-ready units, initial walkthrough of apartments.
  • Collected monthly rent payments and other fees.

Leasing Consultant

Career Strategies Inc
Simi Valley, CA
07.2022 - 10.2022
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Greeted clients, showed apartments, and took calls from prospects and residents.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Sales Associate/Cashier

Kohl's
Palm Desert, California
10.2020 - 01.2021
  • Provide accurate and current company policy to customers to answer questions, troubleshoot issues, and resolve complaints
  • Educated clients on current promotional offerings and products using persuasive selling tactics

Education

Bachelor of Arts - Economics

California Lutheran University
Thousand Oaks, CA
05-2022

Skills

  • Project planning and development
  • Data analysis
  • Analytical and Critical Thinking
  • Excellent Communication
  • Statistical techniques
  • Bookkeeping
  • Fair Housing Laws Knowledge
  • Background in Lease Management
  • Operational Reporting
  • Data Entry
  • Financial Oversight
  • Payment Collection

Software

  • Microsoft Office
  • Ouickbooks
  • Training in SPSS

Timeline

Leasing Manager

Avenue5
11.2022 - 11.2023

LeasingConsultant

Cushman & Wakefield
10.2022 - 11.2022

Leasing Consultant

Career Strategies Inc
07.2022 - 10.2022

Sales Associate/Cashier

Kohl's
10.2020 - 01.2021

Bachelor of Arts - Economics

California Lutheran University

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Samantha Torres