Samantha Torres

Plano

Summary

Bilingual customer service professional with a proven ability to enhance guest satisfaction and streamline operations. Skilled in inventory management and team collaboration, ready to drive sales and operational efficiency.

Overview

years of professional experience

Work History

Sales Associate /Receptionist

Hilton Hotel & Suites

Dallas, TX

10.2024 - Current

Provided exceptional customer service to enhance guest satisfaction and loyalty.
Assisted in managing inventory levels to ensure product availability and reduce waste.
Collaborated with team members to streamline sales processes and improve operational efficiency.
Trained new staff on hotel services, sales techniques, and customer engagement strategies.
Leveraged point-of-sale systems to process transactions accurately and efficiently.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Manager

La Quinta Inn & Suites In

Allen, TX

03.2021 - 09.2024

Oversaw daily operations to ensure optimal guest satisfaction and service quality.
Implemented staff training programs to enhance team performance and service standards.
Streamlined front desk processes, improving check-in efficiency and reducing wait times.
Managed inventory control, ensuring adequate supplies for guest amenities and hotel services.

Education

High School Diploma -

Plano Senior High School

Plano, TX

05-2023

Skills

Customer service
Bilingual (Spanish and English speaker)
Teamwork and collaboration
Time management

Problem-solving skills
POS system operation
Professional demeanor
Sales training

Languages

Spanish

Full Professional

English