Samantha Trapasso
Rochester,NY
Summary
Experienced Director of Operations with 10+ years of driving company growth and revenue. Skilled at mitigating risk, streamlining processes, and resolving critical problem areas. Well-versed in business planning, forecasting, and budgeting. A direct and well-rounded leader who builds strong relationships with upper-level decision makers. Strong problem-solving skills and attention to detail. Successfully led new market expansions.
Overview
10
10
years of professional experience
Work History
Director of Operations
Tim Hortons, Restaurant Brands International
04.2023 - Current
- Lead operations team in supporting the new product development process and identifying existing improvement opportunities for existing restaurant procedures and processes
- Lead operations training and field-based team in national product, equipment, and technology launches
- Lead analytics team on data analysis to conduct deep dive analysis to identify operational opportunities, apply problem solving methodology to drive sustainable operations improvements
- Lead analytics team to create analytics tools for the field-based team and optimize and automate recurring reporting and business intelligence through creation of reporting dashboards
- Collaborate with franchisees, vendors, and internal stakeholders at all levels to understand potentially competing business needs, and identify solutions to make efficient restaurant-level execution a reality
- Develop and implement standard operating procedures to ensure consistent and efficient restaurant operations across all locations
- Develop and lead a comprehensive training program for all new franchisees, ensuring they are equipped with the necessary knowledge and skills to operate a successful Tim Hortons restaurant.
Area Franchise Lead
Tim Hortons, Restaurant Brands International
05.2021 - 04.2023
- Responsible for expanding or managing the franchisee relationship
- Oversee roughly 370 restaurants and train and develop 5 direct reports
- Responsible for analyzing potential growth strategies in complementary markets to ensure the development of a strong pipeline
- Responsible for finding solutions for existing franchisees to expand or develop the brand
- Responsible for developing strategic plans and proposals for business expansion activities
- Supporting delivery of world class operations and excellence at the Franchisees
- Optimizing franchise business performance that drives long term growth, and franchise business value
- Supporting operations with relevant tools and tactics to increase sales, improve profitability and maintain high operational standards.
Regional Marketing Manager
Tim Hortons, Restaurant Brands International, US East and Central
10.2018 - 05.2021
- Works closely with the Tim Hortons marketing team and Owners to ensure successful execution of brand programs including new product/promotion rollouts
- Owns the onboarding and execution of digital sales channels within the East division, including third-party delivery, mobile app ordering, kiosks, and exterior digital menu boards
- Supports the analysis of promotions, marketing programs, and new product introductions and effectively measures their success to help gain greater understanding of local sales, traffic, and profitability
- Influences owners' sales and profitability by making data-driven recommendations across all product and sales channel categories
- Provides reporting and business/trend analysis allowing performance analytics team and franchisees to make profit-maximizing decisions.
Manager of Franchise Performance
Burger King Corporation, Restaurant Brands International
05.2017 - 10.2018
- Named top MFP for Northeast region each year in role
- Responsible for ensuring business profitability for 300 restaurants
- Conduct business performance reviews in order to identify areas of opportunity in the restaurant and use problem-solving methodologies and business judgment to develop strategies to improve the franchisee's business and solve problems
- Influence and persuade franchise businesses, through appropriate exercise of discretion, to adhere to brand standards to control quality and achieve desired business KPIs
- Responsible for consulting, advising, and working closely with franchisee Operations Directors and Territory GMs to develop strategies and processes supporting delivery of World Class Operations and excellence.
Management Trainee, Management Assistant, Assistant Manager, Branch Manager
Enterprise Rent-A-Car
07.2014 - 05.2017
- Assisted in fleet growth marketing to various agents, dealerships, body shops and corporate accounts
- Created and evolved employee development and growth
- Ran branch and daily operations for three top performing locations
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity
- Managed inventory levels, vehicle servicing programs and fleet operations to ensure service readiness
- Coordinated branch's day-to-day financial operations and budget adherence with the goal of increasing operating unit efficiency and controlling costs.
Education
Bachelor of Arts - Spanish -
State University of New York, Geneseo
Rochester, NY05.2014
Skills
- Process Improvement
- Operations Oversight
- Risk Mitigation
- Capital Spending
- Training and Development
- Franchising
- P&L's
- Customer Service
- New Market Expansion
Timeline
Director of Operations
Tim Hortons, Restaurant Brands International
04.2023 - Current
Area Franchise Lead
Tim Hortons, Restaurant Brands International
05.2021 - 04.2023
Regional Marketing Manager
Tim Hortons, Restaurant Brands International, US East and Central
10.2018 - 05.2021
Manager of Franchise Performance
Burger King Corporation, Restaurant Brands International
05.2017 - 10.2018
Management Trainee, Management Assistant, Assistant Manager, Branch Manager
Enterprise Rent-A-Car
07.2014 - 05.2017
Bachelor of Arts - Spanish -
State University of New York, Geneseo
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