Samantha Twigg
Rawlings,MD
Summary
Dynamic professional with extensive experience as a P.R.O.T.E.C.T. Coordinator at the Governor's Office of Crime Prevention and Policy. Proven expertise in grant writing and compliance tracking, successfully enhancing community collaboration. Adept at data analysis and fostering effective communication, driving measurable project outcomes and stakeholder engagement.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
P.R.O.T.E.C.T. Coordinator
Governor's Office OF Crime Prevention and Policy
Crownsville, MD
01.2023 - Current
- Developed comprehensive project plans that ensured timely delivery and stakeholder engagement.
- Facilitated grant reviews to maximize funding opportunities and enhance community collaboration.
- Identified process improvements, optimized workflows, and achieved measurable project outcomes.
- Conducted thorough grant reviews, ensuring compliance with state regulations and maximizing funding potential.
- Executed project plans integrating stakeholder feedback, significantly improving alignment with community needs.
- Cultivated a positive team environment, fostering open communication, and collaboration for shared objectives.
- Implemented data-driven strategies for community outreach, increasing engagement for crime prevention initiatives.
- Tracked grants to ensure adherence to NOFA requirements and timely completion of quarterly reporting.
M.C.I.N. Coordinator
Cumberland Police Department
Cumberland, MD
01.2023 - Current
- Coordinated program goals with stakeholders, resulting in successful project implementations.
- Streamlined grant application processes, ensuring timely submissions and increased funding for community programs.
- Developed funding proposals aligned with organizational goals, securing essential resources.
- Organized training workshops to enhance staff skills and improve operational efficiency.
- Initiated PROJECT Connect to foster community engagement and collaboration.
- Built and managed a grant database to facilitate timely application submissions.
- Generated quarterly and monthly reports to maintain compliance with funding requirements.
- Fostered collaboration between police and local residents through community engagement initiatives.
Cafeteria Worker
Allegany County Board of Education
Cumberland, MD
01.2023 - Current
- Efficiently prepare and serve meals, manage cash transactions, and ensure cleanliness.
- Maintain a clean and organized kitchen, contributing to a positive dining experience.
- Accurately handle cash and provide excellent customer service during peak hours.
- Support team by stocking supplies, ensuring smooth operations and timely service.
- Enhance food safety by adhering to hygiene standards, minimizing waste.
- Managed food preparation to ensure timely service, achieving consistent customer satisfaction and reducing wait times.
Cashier/Customer Service/Deli Clerk
Bauer
Cumberland, MD
01.2023 - Current
- Efficiently assist customers and manage transactions, enhancing customer satisfaction daily.
- Prepare and serve food items, ensuring quality and adherence to health standards.
- Maintain cleanliness and organization, contributing to a safe and welcoming environment.
- Restock shelves promptly, ensuring product availability and improving customer experience.
- Operate cash register accurately, maintaining smooth and efficient checkout processes.
- Provided excellent customer service by actively listening to customer needs, fostering a welcoming environment that encouraged repeat business.
Cafeteria Worker
Allegany County Board of Education
Cumberland, MD
01.2023 - Current
- Efficiently prepare and serve meals, ensuring cleanliness and adherence to safety standards.
- Maintain a clean and sanitized kitchen environment, enhancing operational efficiency.
- Monitor and record food temperatures, ensuring compliance with health regulations.
- Organize and replenish stock, supporting seamless cafeteria operations.
Pharmacy Technician /Retail Sales Associate
PharmaCare
Cumberland, MD
01.2023 - Current
- Efficiently manage inventory and customer orders, ensuring timely and accurate fulfillment.
- Provide exceptional customer service, resolving inquiries and facilitating smooth transactions.
- Maintain compliance with HIPAA/OSHA standards, ensuring a safe and secure environment.
- Enhance store presentation through strategic product placement, boosting customer engagement.
- Conduct credit transactions with precision, contributing to seamless retail operations.
Sales Associate
Pharma Care West
Cumberland, MD
01.2023 - Current
- Managed client interactions, ensuring satisfaction and fostering loyalty through attentive service.
- Handled product inquiries and transactions, improving sales efficiency and customer experience.
- Coordinated inventory management, optimizing stock levels and reducing order delays.
- Executed HIPAA/OSHA compliance, maintaining safety standards and protecting client information.
City Carrier Assistant
United States Postal Service
Cumberland, MD
01.2023 - Current
- Efficiently deliver and collect mail, ensuring timely service and customer satisfaction.
- Organize and prepare mail for delivery, optimizing route efficiency and reducing delivery time.
- Transport packages safely, managing weights up to 60 pounds, enhancing operational reliability.
- Provided exceptional customer service while delivering mail, fostering strong community relations and ensuring a positive experience for residents.
Sales Associate
PharmaCare Bedford Road
Cumberland, MD
01.2023 - Current
- Managed inventory and customer inquiries, enhancing product availability and client satisfaction.
- Facilitated product orders and transactions, ensuring seamless service and operational efficiency.
- Streamlined store aesthetics, boosting customer engagement and sales through appealing displays.
- Provided exceptional customer service, ensuring a welcoming environment that fostered client loyalty and repeat business.
USPS Mail Carrier
Post Office USPS
Cumberland, MD
01.2023 - Current
- Efficiently deliver mail and packages, ensuring timely and accurate distribution.
- Organize and prioritize mail routes, optimizing delivery efficiency.
- Collect packages and manage customer interactions, enhancing service quality.
- Provide exceptional customer service, strengthening community trust and satisfaction.
Retail Sales Associate
PharmaCare
Cumberland, MD
01.2023 - Current
- Assisted customers with pharmaceutical needs and ensured accurate medication distribution.
- Educated customers on privacy policies, enhancing trust and compliance.
- Managed inventory and organized prescriptions to streamline operations.
- Handled customer inquiries via phone, improving communication and service.
- Processed and sorted mail, contributing to efficient store operations.
- Provided exceptional customer service by actively listening to needs, ensuring a positive shopping experience and fostering long-term loyalty.
Education
Pharmacy Technician -
Allegany College of Maryland
Cumberland, MD01.2021
Cosmetology -
International Beauty School
Cumberland, MD01.2006
Skills
- Merchandising and retail sales
- Compliance tracking
- Data analysis
- Pharmacy technician
- Food service and caregiving
- HIPAA compliance
- Customer service and support
- Assistant management
- Medical records management
- Insurance verification
- Time management and multitasking
- Store management and inventory control
- Cash handling and POS operation
- Medical terminology expertise
- Serving and front desk operations
- Effective communication skills
- Computer operation proficiency
- Upselling techniques
- Order entry and venue scheduling
- Nail care and hair styling services
- Microsoft Word proficiency
- Typing and data entry skills
- Grant writing expertise
- Problem solving
Languages
English
Additional Information - Certifications And Licenses
- Certified Pharmacy Technician (CPhT), 12/21
- Cosmetology license, 01/06
- Driver's License
Certification
The Lee Consultants - Certificate of Completion for Domestic Violence Awareness Training for Cosmetologists and Barbers, November 2025
Timeline
P.R.O.T.E.C.T. Coordinator
Governor's Office OF Crime Prevention and Policy
01.2023 - Current
M.C.I.N. Coordinator
Cumberland Police Department
01.2023 - Current
Cafeteria Worker
Allegany County Board of Education
01.2023 - Current
Cashier/Customer Service/Deli Clerk
Bauer
01.2023 - Current
Cafeteria Worker
Allegany County Board of Education
01.2023 - Current
Pharmacy Technician /Retail Sales Associate
PharmaCare
01.2023 - Current
Sales Associate
Pharma Care West
01.2023 - Current
City Carrier Assistant
United States Postal Service
01.2023 - Current
Sales Associate
PharmaCare Bedford Road
01.2023 - Current
USPS Mail Carrier
Post Office USPS
01.2023 - Current
Retail Sales Associate
PharmaCare
01.2023 - Current
Pharmacy Technician -
Allegany College of Maryland
Cosmetology -
International Beauty School