Samantha Ugues
Las Vegas,NV
Summary
Results-driven professional with 19 years of customer service experience, recognized for strong communication, problem-solving, and relationship-building skills. Eager to transition into a new role outside of retail and banking, bringing adaptability, a positive attitude, and a commitment to delivering exceptional experiences while quickly learning and contributing to a new industry.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
2022.10 - Current
- Developed strong client relationships through personalized financial solutions and proactive service.
- Conducted comprehensive financial assessments to identify clients' needs and recommend appropriate products.
- Facilitated account openings, closings, and maintenance while ensuring compliance with bank policies.
- Provided expertise on credit products, mortgage options, and investment services to enhance customer engagement.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Assistant Store Manager
Tommy Hilfiger
2018.11 - 2022.10
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Floor Supervisor
Tommy Hilfiger
2017.07 - 2018.10
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Education
High School Diploma -
VoTech High School
Las Vegas, NV2007-06
Skills
- 19 years of customer service experience
- Retail Operations
- Team Building and Leadership
- Strategic Merchandising
- Mentoring and Coaching
- Store Opening and Closing
Languages
- Spanish — Proficient
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
2022.10 - Current
Assistant Store Manager
Tommy Hilfiger
2018.11 - 2022.10
Floor Supervisor
Tommy Hilfiger
2017.07 - 2018.10
High School Diploma -
VoTech High School