Samantha Ullman
El Dorado Springs,MO
Summary
Achieved exceptional customer satisfaction and productivity standards at Cedar County Memorial Hospital by expertly managing high-stress situations and resolving customer complaints with empathy. Skilled in data entry and customer relations, consistently exceeded targets through effective problem resolution and complaint handling, enhancing loyalty and repeat business. Experienced ER Registrar brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful customer service with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
MTM
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and transportation.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Quest Diagnostics
08.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Emergency Room Registrar
Cedar County Memorial Hospital
06.2018 - 01.2023
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
- Participated in ongoing training opportunities, staying current on best practices in emergency department registration procedures.
- Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
- Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
Education
High School Diploma -
Center HIgh School
Kansas City, MO05.1991
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Customer Relations
- First Call resolution
- Payment Processing
- Complaint Handling
Timeline
Customer Care Representative
MTM
01.2024 - Current
Customer Service Representative
Quest Diagnostics
08.2023 - 12.2023
Emergency Room Registrar
Cedar County Memorial Hospital
06.2018 - 01.2023
High School Diploma -
Center HIgh School
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