Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Valdez

Weslaco,TX

Summary

Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.

Overview

12
12
years of professional experience

Work History

Outreach specialist- Advance care planning

Aledade
06.2022 - Current
  • Conduct outbound calls to specific patient demographics, to educate them about Advance care planning, with the goal of scheduling a conversation regarding their end of life care wishes
  • Educate, and explain the importance of documenting their medical wishes, for different demographics, including but not limited to: Hispanic cultures, and explaining this documents in their language, as a Spanish specialist, abiding to different cultures and different levels of health literacy
  • Mainting a HIPPAA compliance environment and following HIPAA guidelines when verifying patient information
  • Capable of communicating with different departments in order to meet the needs of patient as it comes in real time: including but not limited to: setting up a patient with a Heathcare planning expert and giving them all the necessary information and burying patient Ken’s inflation in order to transfer a live call and start the process of facilitation for our patient
  • Mainingitg Alaedades and physicians name in good satanding with the way we conduct our selves to the patient and the way we explain services
  • Showing compassion as patient transition to their end of life care, explaining the value of having this type of conversations
  • Understand that some patients are feeling pain, emotions, and grief as they have conversations regarding their medical wishes

Spanish Interpreter L3

LanguageLine solutions
05.2021 - 06.2022
  • Provide Spanish – English interpretation to different companies in different circumstances, this includes but not limited to government agencies such as Medicaid and Medicare, doctor’s offices, emergency calls, behavioral and crisis, insurance agencies, financial Institutions among many other agencies
  • Render multicultural concept and meanings while adhering to strict interpretation protocols, maintaining proper pronunciation, enunciation and polite expressions
  • Understand and render proper protocol and terminology for agencies and corporations including but not limited to, government agencies, medical practice, finance institutions among other
  • Exercise excellent listening, retention and note-taking skills while maintaining a high level of accuracy and professionalism throughout

Unit clerk

Knapp medical center
08.2014 - 06.2021
  • Clerical Duties including but not limited to answering phones and transfer calls to the appropriate personal, fax documents following HIPAA protocol, assign patient location depending on diagnosis or patient needs
  • Complete individual charts for patients with their corresponding paperwork
  • Capable of working all hospital units; Med/Surg, Telemetry, Emergency Room, Triage, MinorCare, Intensive Care Unit, among others
  • Experienced all departments in a hospital setting and was able to learn the appropriate patient protocol to create patient’s charts, and patient documentation, including but not limited to consents, physicians’ orders, Core measures, advance directives, procedures results (imaging, labs, cardiology, surgeries etc.)
  • Exposed to situations where my bilingual skill came into place interacting with physicians, nurses, techs and patients
  • Experienced diverse situations including the COVID 19 pandemic where patients’ families were not allowed at bedside to help patient make healthcare decisions or translate, had the opportunity during this time to interpret for patients about their care within the hospital setting

Front desk receptionist

Fairfield Inn and Suites by Marriott
03.2013 - 11.2014
  • Responsible for all receptionist work, including but not limited to, answering phones, guest files, customer service to guest and their families
  • Effectively pre-assigned guest location based on reservation and Marriott protocols
  • Coordinate events held at location by reserve and appoint meeting rooms and schedule personnel to be available for guest
  • Worked with other employees’ schedules to effectively provide the appropriate staff to the Hotel’s need based on census
  • Had the opportunity to be exposed to guest from all over the world, experienced different cultures and languages during my time as a Marriott Employee
  • Delivered the best possible customer service in person and via telephone using Marriott Company standards

Education

Bachelor of Arts - BACHELOR OF APPLIED TECHNOLOGY FOR MEDICAL AND HEA

South Texas College
McAllen, TX
05-2016

Associate of Arts - ASSOCIATES OF ARTS BUSINESS ADMINISTRATION

South Texas College
McAllen, TX
05-2014

Skills

  • Exceptional communication
  • Outreach processes
  • Public resources
  • Microsoft office
  • Maintaining client records
  • Collaboration and teamwork
  • Goal setting
  • Cultural sensitivity
  • Fluent bilingualism
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Outreach specialist- Advance care planning

Aledade
06.2022 - Current

Spanish Interpreter L3

LanguageLine solutions
05.2021 - 06.2022

Unit clerk

Knapp medical center
08.2014 - 06.2021

Front desk receptionist

Fairfield Inn and Suites by Marriott
03.2013 - 11.2014

Bachelor of Arts - BACHELOR OF APPLIED TECHNOLOGY FOR MEDICAL AND HEA

South Texas College

Associate of Arts - ASSOCIATES OF ARTS BUSINESS ADMINISTRATION

South Texas College

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Samantha Valdez