SAMANTHA VAYENS
Greenville,SC
Summary
Results-driven professional with 10+ years in customer service and administrative support. Specializes in effective communication, problem resolution, and maintaining accuracy in fast-paced settings. Experienced in managing customer inquiries, processing data efficiently, and utilizing CRM systems and Microsoft Office to improve operations and client satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amazon
Greenville, South Carolina
01.2024 - 09.2026
- Maintained professionalism while managing high-volume call traffic, delivering effective support in a fast-paced environment.
- Assisted customers with inquiries about orders and product details via live chat, email, and phone, ensuring timely and accurate responses.
- Utilized customer service software to log interactions and document issues efficiently.
- Developed proficiency in various communication channels, improving overall customer support experience.
Showroom Consultant
Design On Tap (Cregger Company)
Greenville, SC
12.2023 - 12.2024
- Greeted and guided an average of 30+ customers daily, ensuring a welcoming and informative showroom experience.
- Conducted personalized consultations to identify client preferences, space requirements, and budget constraints, leading to tailored solutions.
- Developed training programs for new staff on showroom procedures, enhancing operational efficiency.
- Attended regular meetings with vendors to discuss current trends in fashion, design and home décor.
- Compiled and presented detailed reports on daily sales activity for management to inform strategic decisions.
Receptionist & Accounts Payable Specialist
ProSource Supply
Greenville, SC
03.2023 - 12.2023
- Acted as a liaison between clients, employees, and external vendors, ensuring effective communication and resolving inquiries or issues promptly.
- Collaborated with internal departments and vendors to resolve payment-related issues and address inquiries.
- Verified and reconciled vendor statements, resolving any discrepancies in a timely manner.
Administrative Assistant
Gentiva Hospice
Greenville, SC
01.2018 - 02.2020
- Provided administrative support to management staff, including scheduling meetings, answering phones, responding to emails, and ordering office and patient supplies.
- Handled and processed Foundation checks while maintaining accurate record of all incoming donations.
- Organized and managed databases of patient information with attention to accuracy and detail.
- Facilitated communication between patients, families, and clinical staff to ensure clarity.
Education
Bachelors - Human Resource Management
Southern New Hampshire University
Associate of Science - Science
Greenville Technical College
05-2015
High School -
Eastside High School
Skills
- Customer Relationship Management
- Customer support software
- Communication Skills
- Customer Satisfaction Focus
- Conflict Resolution
- Quality Assurance
- Training and Development
- Team Leadership
- Data Analysis
- Time Management
- Adaptability and flexibility
Personal Information
Title: CUSTOMER SERVICE PROFESSIONAL
Timeline
Customer Service Representative
Amazon
01.2024 - 09.2026
Showroom Consultant
Design On Tap (Cregger Company)
12.2023 - 12.2024
Receptionist & Accounts Payable Specialist
ProSource Supply
03.2023 - 12.2023
Administrative Assistant
Gentiva Hospice
01.2018 - 02.2020
Bachelors - Human Resource Management
Southern New Hampshire University
Associate of Science - Science
Greenville Technical College
High School -
Eastside High School