Samantha Velazco
Glendale,AZ
Summary
Friendly and dedicated customer service professional with experience in resolving issues and fostering customer relationships. Ability to manage multiple tasks efficiently and communicate effectively with customers, clients, and team members.
Overview
3
3
years of professional experience
Work History
Member Service Specialist
Global Federal Credit Union
Glendale , AZ
09.2023 - Current
- Reviewed and updated member accounts accurately.
- Built and maintained trustful relationships through open and interactive communication.
- Assisted members with online services and ensured adherence to security protocols.
Customer Service/ Assistant
K&A Construction LLC
Phoenix, AZ
01.2023 - 08.2024
- Successfully coordinated client interactions and scheduled appointments.
- Resolved customer complaints efficiently to ensure high levels of satisfaction.
- Facilitated effective communication channels among clients, vendors, and the company owner.
Customer Care Representative
Williams Sonoma Inc
Phoenix, AZ
08.2022 - 12.2022
- Provided prompt and effective responses to customer questions and issues related to products.
- Provided in-depth product details and offered alternative options for unavailable merchandise.
- Managed inventory checks, return processes, and replacement issuances for faulty merchandise.
- Effectively addressed and resolved customer concerns with promptness and professionalism.
Housekeeper
Comfort Suites Hotel
Peoria, AZ
01.2022 - 07.2022
- Demonstrated a high level of efficiency in maintaining cleanliness and replenishing supplies in guest rooms.
- Delivered detailed information about hotel services to guests upon their request.
- Reported room status promptly to ensure smooth operations.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05-2018
Skills
- Strong Communication
- Effective Problem Solving
- Multitasking abilities
- Excellent Time Management
- Teamwork
Timeline
Member Service Specialist
Global Federal Credit Union
09.2023 - Current
Customer Service/ Assistant
K&A Construction LLC
01.2023 - 08.2024
Customer Care Representative
Williams Sonoma Inc
08.2022 - 12.2022
Housekeeper
Comfort Suites Hotel
01.2022 - 07.2022
High School Diploma -
Moon Valley High School
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