Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Velez

Chicago,IL

Summary

I am a Bilingual, graduate student with a bachelor’s degree in Justice Studies and a minor in criminology. My main focus in life is to use what I’ve learned over my ten years of social justice experience and apply it on a daily basis. I have worked for nonprofits and community outreach programs that focus on keeping families together, troubled youth, emotional support and local resources. I myself provide people with information on how to receive local resources. I also do volunteer work in my community; from cleaning the park, providing food, clothing and emotional support. My goal is to start working in a field in which I can use my degree. My skills include Power Point, Excel, and Microsoft Word I can adjust quickly to my environment, computer programs, and have experience in customer service and plenty of clerical work.

Overview

8
8
years of professional experience

Work History

Server & Cashier

Brobagel
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

City Carrier Assistant

United States Postal Service
01.2017 - 01.2018
  • Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
  • Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
  • Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
  • Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
  • Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.

Server & Cashier

Brobagel
01.2016 - 01.2017

Driver

Advance Auto Parts
01.2015 - 01.2016
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Assisted with promoting weekly sales to shops to increase store profitability and customer satisfaction.

Commercial Driver

AutoZone
01.2013 - 01.2014
  • Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
  • Enhanced company reputation with excellent customer service and professional demeanor during deliveries.

Hostess & Server

The White Palace Grill
01.2010 - 01.2011
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

Bachelor of Arts in Justice Studies -

Northeastern Illinois University
Chicago, IL

Skills

  • Table Bussing
  • Beverage Preparation
  • Daily specials memorization
  • Guest Engagement
  • Dispatch Communication
  • Payment Collection
  • Search Engine Optimization
  • Office Administration
  • Supply Restocking
  • Bilingual
  • Data entry experience
  • Inventory Control

Timeline

City Carrier Assistant

United States Postal Service
01.2017 - 01.2018

Server & Cashier

Brobagel
01.2016 - 01.2017

Driver

Advance Auto Parts
01.2015 - 01.2016

Commercial Driver

AutoZone
01.2013 - 01.2014

Hostess & Server

The White Palace Grill
01.2010 - 01.2011

Server & Cashier

Brobagel

Bachelor of Arts in Justice Studies -

Northeastern Illinois University
Samantha Velez