Samantha Vieceli
Brownstown
Summary
Proficient in managing client accounts and ensuring seamless communication between clients, vendors, and internal teams. Known for proactive problem-solving that enhances customer satisfaction and operational efficiency. Committed to delivering high-quality service and maintaining accurate project records.
Overview
16
16
years of professional experience
Work History
Account Manager
HALO Branded Solutions
Sterling
11.2019 - 04.2026
- Coordinated day-to-day sales operations, supported account executives, and ensured effective client communication.
- Managed client accounts by processing orders, tracking project timelines, and maintaining precise records to facilitate project completion.
- Acted as a key point of contact between clients, vendors and internal teams to ensure project alignment and timely delivery.
- Monitored order status and proactively resolved issues to maintain high customer satisfaction.
- Prepared quotes, proposals, and sales presentations to drive new business development efforts.
- Assisted in forecasting and reporting by compiling sales data and generating performance reports.
- Collaborated with marketing and production teams to coordinate promotional campaigns and product launches.
- Managed logistics and scheduling for client meetings, trade shows and sales events.
Purchasing Agent
KLA Laboratories Inc
Dearborn
02.2018 - 11.2019
- Coordinated price quotes, terms of sale, delivery dates, and service obligations for customers and contractors to ensure clarity and alignment.
- Confirmed deliveries and followed up on inquiries with customers via phone and email to enhance communication and service satisfaction.
- Work with operation managers to develop consistent service levels across all locations.
- Facilitated customer product selections using proper forms to ensure accuracy and meet customer needs.
- Coordinate project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Set up and maintain physical and electronic filing systems.
Customer Engineer
KLA Laboratories Inc
Dearborn
06.2014 - 02.2018
- Troubleshot network infrastructure cabling for wireless access points and end user connections to ensure reliable connectivity.
- Upgraded Cisco images, installed configurations, and updated rommon via console or telnet to maintain system performance.
- Support Ford Motor Company network infrastructure with a weekly rotation on-call 24x7.
- Implement and support new Cisco hardware installations.
- Deployed Cisco refresh upgrades in communication closets (MDF/IDF), business locations, and data centers to enhance network reliability across Ford Motor Company.
- Cisco 6500-E chassis, 3750's switches and Cisco access points.
IP-Tel
KLA Laboratories Inc
Dearborn
05.2015 - 06.2016
- Conducted surveys and collected data entry across multiple Ford cities in the U.S. to support project objectives.
- Installed Cisco phones for staff, ensuring seamless communication and operational readiness.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Coordinator
Norbert Dentressangle
Wyandotte
02.2015 - 05.2015
- Managed procurement and upkeep of office equipment to support operational needs.
- Coordinated incoming and outgoing mail, packages, and deliveries to ensure timely distribution.
- Maintained office records, ensuring accurate tracking of all office expenses.
- Managing and maintaining office technology.
- Operated office equipment to photocopy, fax, and shred documents efficiently.
- Coordinating with building maintenance staff and service vendors.
- Maintaining general office tidiness.
Operations Coordinator
Meijer Distribution Center
Newport
04.2014 - 02.2015
- Tracked and reported transportation and distribution center costs, ensuring accurate financial oversight.
- Reported service issues to relevant team for prompt resolution, maintaining operational efficiency.
- Created detailed agendas for staff meetings, facilitating organized and productive discussions.
Account Specialist
Rock Connections
Detroit
10.2013 - 03.2014
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Analyzed customer data to identify issues and propose effective solutions.
- Clarified product and service details to empower customers in making informed decisions.
- Provided efficient, friendly service for routine inquiries and service complaints, enhancing customer satisfaction.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Photographer
Lifetouch
Taylor
07.2013 - 10.2013
- Established precise photographic measurements and calibrated equipment for optimal performance.
- Monitored supply levels in studio to maintain necessary resources for uninterrupted workflow.
- Captured high-quality portraits for families and individuals during photo sessions.
- Collaborated with clients to understand their vision and preferences for photography.
- Edited and retouched images to enhance quality and meet client specifications.
Cashier
Lowe's
Allen Park
02.2013 - 07.2013
- Assisted customers in locating products, addressing inquiries, and providing product recommendations.
- Facilitated account updates, new service sign-ups, and promotion awareness to enhance customer experience.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting smooth store operations.
Manager
McDonald's
Woodhaven
03.2011 - 02.2013
- Executed training initiative aimed at enhancing skills and fostering internal leadership development.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed performance reports and analyzed data to create continuous improvement initiatives.
- Trained employees on various job positions to maintain role coverage.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Crew Member
McDonald's
Woodhaven
06.2010 - 03.2011
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and confirmed details to ensure accurate service.
- Executed opening, closing, and shift change tasks to maintain smooth store operations.
- Performed side work tasks, including restocking condiments and cleaning refrigerators to support overall cleanliness and readiness.
Education
Some College (No Degree) - Network Administration
Henry Ford College
Dearborn, MI, United States04-2026
High School Diploma -
Woodhaven High School
Woodhaven, MI, United States06-2010
Skills
- Sales coordination
- CRM systems
- Customer engagement strategies
- Market analysis
- Project management
- Project planning
- Order management
- MS Office
- Time management
- Team collaboration
- Effective communication
- Adaptive team player
Timeline
Account Manager
HALO Branded Solutions
11.2019 - 04.2026
Purchasing Agent
KLA Laboratories Inc
02.2018 - 11.2019
IP-Tel
KLA Laboratories Inc
05.2015 - 06.2016
Office Coordinator
Norbert Dentressangle
02.2015 - 05.2015
Customer Engineer
KLA Laboratories Inc
06.2014 - 02.2018
Operations Coordinator
Meijer Distribution Center
04.2014 - 02.2015
Account Specialist
Rock Connections
10.2013 - 03.2014
Photographer
Lifetouch
07.2013 - 10.2013
Cashier
Lowe's
02.2013 - 07.2013
Manager
McDonald's
03.2011 - 02.2013
Crew Member
McDonald's
06.2010 - 03.2011
Some College (No Degree) - Network Administration
Henry Ford College
High School Diploma -
Woodhaven High School