Samantha Vilaysane
Fort Worth,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Manager
Accelerate Tax
04.2023 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Review business and payroll documents, tax documentation, and detailed checklists for accuracy.
Loan Processor
Mr. Cooper
08.2020 - 11.2022
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers via telephone and emails to answer questions, process transactions and resolve issues.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Account Coordinator
AMN Healthcare
09.2018 - 06.2020
- Created job postings per client needs.
- Facilitated weekly status reports, project documentation and client billing.
- Scheduled provider travel accomodations.
- Updated internal databases Salesforce with account information to maintain concise, clear records.
Event Sales Manager
Calabrese
07.2016 - 08.2018
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Created customized menus and planned events with clients.
Education
Medical Assistant -
Concorde Career College
Grand Prairie, TX09.2013
Skills
- Mortgage Loan Software
- Account Management
- Customer Service
- Schedule Management
- Teamwork and Collaboration
- Employment Verification
- Data Entry
- Customer Relations
- Scheduling and Coordinating
- Work Prioritization
- Scheduling and Coordinating
- Work Prioritization
Volunteer in the community
I love being involved with the community where with the Miracle League of Southlake, United Way, Tango Tab, or local outreach programs. Being able to give back to others is a passion of mine.
Timeline
Account Manager
Accelerate Tax
04.2023 - 01.2024
Loan Processor
Mr. Cooper
08.2020 - 11.2022
Account Coordinator
AMN Healthcare
09.2018 - 06.2020
Event Sales Manager
Calabrese
07.2016 - 08.2018
Medical Assistant -
Concorde Career College
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