Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Voutour

North Andover,MA

Summary

Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise with cash handling, personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Olive Garden
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Hostess

Tomo Steakhouse
12.2021 - Current
  • Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.


Internship Student

Coldwell Banker
09.2022 - 06.2023
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered phone calls, transferred agent calls.
  • Helped with marketing through social medias, helped control platforms.


Cashier

Market Basket
12.2018 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Cash handling
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Methuen High School
Methuen, MA
06.2023

Skills

  • Cash and Transaction Handling
  • Beverage Preparation
  • Specials Promotion
  • Course Suggestions
  • Drawer Management
  • POS Transactions
  • Service Quality
  • Team Goals
  • OSHA Standards
  • Conflict and Complaint Resolution
  • Cleaning and Sanitation

Certification

-OSHA certified as of 07/2023

Timeline

Server

Olive Garden
06.2023 - Current

Internship Student

Coldwell Banker
09.2022 - 06.2023

Hostess

Tomo Steakhouse
12.2021 - Current

Cashier

Market Basket
12.2018 - 12.2021

High School Diploma -

Methuen High School
Samantha Voutour