Samantha Wahle
Pacific Junction
Summary
Dynamic Shift Manager with proven expertise at Runza, excelling in customer service and employee training. Enhanced operational efficiency through effective inventory management and scheduling strategies, resulting in improved guest satisfaction. Strong decision-making skills complemented by meticulous cash handling and safety compliance ensure a reliable and productive work environment.
Overview
4
4
years of professional experience
Work History
Shift Manager
Runza
Glenwood, IA
03.2024 - 03.2026
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained team members on operational procedures and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Monitored adherence to health and safety regulations, ensuring compliance across all shifts.
Kitchen Aide
Glenhaven Retirement Village
10.2022 - 05.2024
- Assisted in meal preparation following dietary guidelines and resident preferences.
- Maintained cleanliness of kitchen equipment and food storage areas to ensure safety standards.
- Collaborated with culinary team to streamline kitchen operations and improve service efficiency.
- Supported inventory management by organizing supplies and monitoring stock levels.
- Responded promptly to resident requests, ensuring satisfaction with meals served.
- Conducted regular quality checks on food items to guarantee freshness and compliance with health regulations.
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
Assistant Manager
GPM Investments
Glenwood, IA
06.2022 - 02.2024
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Streamlined inventory management processes to enhance efficiency and accuracy.
- Collaborated with team members to develop training materials for new hires.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma - Accounting
Glenwood High School
Glenwood, IASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Payment processing
- Documentation and reporting
- Safety compliance
Timeline
Shift Manager
Runza
03.2024 - 03.2026
Kitchen Aide
Glenhaven Retirement Village
10.2022 - 05.2024
Assistant Manager
GPM Investments
06.2022 - 02.2024
High School Diploma - Accounting
Glenwood High School