Samantha Walsh
Valrico
Summary
Accomplished entrepreneur and an excellent worker in any business. Areas of expertise fall under customer relations, computer literacy, and managing finances. Self-motivated with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant Manager
Sheraton San Diego Hotel and Marina
09.2022 - 09.2024
- Collaborated with the executive chef to create seasonal menus aligned with current culinary trends.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Streamlined employee scheduling processes, resulting in reduced labor costs without affecting service quality.
- Played an integral role in driving continuous process improvements across all areas of the food and beverage operation, fostering a culture focused on delivering exceptional service standards consistently.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
- Oversaw daily operations to ensure a smooth flow of service during peak hours.
- Monitored guest feedback closely, addressing any concerns promptly to maintain high levels of customer satisfaction rates consistently throughout their dining experience.
Manager/Bartender
The Search Bar
04.2021 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Bartender Shift Manager
Winston's Cafe
05.2019 - 01.2021
- Kept register accurate through correct billing, payment processing and cash management practices
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Poured and prepared mixed drinks for over 200 customers daily and created new libations drawing in clientele.
Education
Associate of Science - Psychology
Southern New Hampshire University
Hooksett, NH12.2023
High School Diploma -
Miami Springs Senior High
Miami Springs, FL2012
Skills
- Customer-oriented
- Active listening skills
- Computer literate
- POS systems knowledge
- Skilled problem solver
- Motivated team player
- Guest Relations Management
- Staff Scheduling
- Staff Training
- Food and Beverage Operations
- Guest accommodations
- Menu development
Accomplishments
- Customer Relations
Earned highest marks for customer satisfaction, company-wide - Contributed to service that earned a stellar review in YELP and GOOGLE
- Increased sales 120% over a two year time frame.
- Employee of the Month for August 2023
Certification
SafeServ certification: Food Handlers
RBS Training
eTIPS Certification
Timeline
Food and Beverage Assistant Manager
Sheraton San Diego Hotel and Marina
09.2022 - 09.2024
Manager/Bartender
The Search Bar
04.2021 - 09.2022
Bartender Shift Manager
Winston's Cafe
05.2019 - 01.2021
SafeServ certification: Food Handlers
RBS Training
eTIPS Certification
Associate of Science - Psychology
Southern New Hampshire University
High School Diploma -
Miami Springs Senior High
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