Samantha Warren
Compassionate and results-driven Family Services Specialist, recognized for strong multicultural competence and conflict resolution skills. Proven ability to mentor trainees and streamline case processing, ensuring timely and accurate eligibility determinations.
Work History
Senior Family Services Specialist (FSS III)
1 Year 4 MonthsI work daily to assist Family Services Specialists who were recently released from the FSS academy.
I provide leadership and knowledge to new trainees to help them gain self-sufficiency as an FSS.
I provide program refreshers and various training courses to new workers.
I mentor trainees on programs and case processing by reviewing their case work to ensure the correct eligibility and timeliness of case processing.
I ensure no errors are made regarding welfare eligibility.
I assist my supervisor in managing trainees to ensure they demonstrate proper work methods, ensuring they take breaks and lunches on time, and often resolve routine problems.
I handle upset customers by completing supervisor conferences to resolve customers' issues and ensure they leave satisfied. I also assist seasoned staff with questions.
Gathered and analyzed information for data reports, supporting informed decision-making and program effectiveness.
Family Services Specialist II
7 Years 2 MonthsAchieved promotion to Family Services Specialist II in January 2018 after successfully completing probation. As a Family Services Specialist II, I assist families with supportive services available to help them achieve a level of self-sufficiency.
Conducted interviews with families to determine eligibility for SNAP, MEDICAID, and TANF programs.
Verified household expenses and income for case processing and welfare eligibility determination.
Facilitated access to essential social services for families in need.
Assessed client eligibility for various welfare programs and benefits.
Developed individualized service plans addressing client needs and goals.
Family Services Specialist
1 YearGained knowledge and experience while working with families and interviewing for state programs, including food stamps, Medicaid, and TANF benefits.
Conducted comprehensive assessments to determine eligibility for welfare and support services.
Developed individualized service plans tailored to clients' unique needs and circumstances.
Facilitated access to community resources, enhancing client support networks and engagement.