Samantha Weatherly
Dayton,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
Dayton, OH
08.2016 - 10.2018
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Personal Trainer
LA Fitness
Centerville, OH
09.2018 - 02.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Customer Support Specialist
Macy’s
Mason, OH
03.2020 - 01.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caregiver
Loving Senior Home Care
Dayton, OH
01.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Encouraged patients to stay active by doing a light exercise and strength routine daily.
Education
Dayton Christian High School
Dayton, OH05.2015
Dietetics
University of Cincinnati
Cincinnati, OHSkills
- Conflict de-escalation
- Integrity and Honesty
- Patience and Empathy
- Planning and coordination
- Relationship building and management
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Caregiver
Loving Senior Home Care
01.2024 - Current
Customer Support Specialist
Macy’s
03.2020 - 01.2024
Personal Trainer
LA Fitness
09.2018 - 02.2020
Barista Trainer
Starbucks
08.2016 - 10.2018
Dayton Christian High School
Dietetics
University of Cincinnati