Samantha Weeg
Rapid City,SD
Summary
I am a highly motivated and dependable individual who is successful at managing multiple priorities with my strong organizational skills and a positive attitude. I have background experience in customer service, management, and addiction counseling. I thrive in environments where I can help make a positive difference.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Black Hills Federal Credit Union
12.2023 - Current
- Assisted members by telephone; determined the nature of the member's business and whether to transact the member's request or refer the member to the proper staff person or department.
- Actively listened to member concerns, understanding and addressing member needs, and offering appropriate solutions when necessary.
- Managed members personal and financial files.
- Managed daily balancing tasks to reduce discrepancies in financial accounts while maintaining accuracy.
Addiction Counselor Trainee (ACT)
Addiction Recovery Centers of the Black Hills (ARCBH)
06.2022 - 12.2023
- Conducted drug and alcohol intakes and assessments to screen for substance use disorders.
- Made referrals into drug and alcohol treatments specific to clients needs.
- Trained to facilitate substance use treatments including Outpatient Treatment, Seeking Safety, and Moral Reconation Therapy.
- Experience maintaining consistent contact with attorney’s, probation/parole officers, and other treatment facilities.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
Supervisor
Bath & Body Works
02.2021 - 06.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Active in the interview and hiring process and provided training to address staff needs.
- Complied with company policies and sales/visual objectives, as brand manager.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Psychology
Black Hills State University
Rapid City, SD05.2025
Skills
- Diligent and responsible at completing tasks
- Organized
- Interpersonal
- Policy understanding
- Database Management
- Teamwork and Collaboration
Timeline
Member Service Representative
Black Hills Federal Credit Union
12.2023 - Current
Addiction Counselor Trainee (ACT)
Addiction Recovery Centers of the Black Hills (ARCBH)
06.2022 - 12.2023
Supervisor
Bath & Body Works
02.2021 - 06.2022
Bachelor of Science - Psychology
Black Hills State University
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