Samantha Wellington
Hemet
Summary
Dynamic and reliable professional with extensive experience at G&G Security Inc, excelling in incident reporting and perimeter security. Proven ability to enhance customer service and streamline operations, demonstrating integrity and stress tolerance. Adept at multitasking and maintaining safety, ensuring a secure environment while delivering exceptional service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Security Guard Officer
G&G Security Inc
01.2016 - Current
- Monitored premises to deter criminal activity and ensure safety of personnel and property.
- Conducted regular patrols, identifying vulnerabilities and reporting incidents promptly.
- Maintained detailed logs of daily activities, incidents, and observations for management review.
- Responded to emergency situations, coordinating with local law enforcement when necessary.
- Collaborated with management to develop strategies for enhancing overall security operations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
Receptionish/Cashier
Pedder Nissan
Hemet, CA
01.2015 - 2016
- Streamlined receptionist duties such as answering phone inquiries about services offered at the shop or booking appointments according to availability schedules.
- Provided backup support to receptionist duties as needed, including answering phones and directing calls appropriately.
- Provided backup support for receptionist duties, maintaining a professional demeanor while greeting guests and directing incoming calls appropriately.
- Managed front desk operations, ensuring efficient greeting and assistance for all visitors.
- Assisted with inventory management, ensuring adequate supplies for daily operations.
- Developed positive relationships with clients through exceptional service and responsiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
Special Event Server
Falkner Winery
01.2013 - 2015
- Delivered exceptional customer service to enhance guest experiences during events.
- Assisted in setup and breakdown of event spaces, ensuring efficient transitions.
- Maintained cleanliness and organization of serving areas throughout events.
- Collaborated with kitchen staff to synchronize food service and timing for optimal guest satisfaction.
- Managed beverage stations, ensuring prompt service and inventory control during high-volume events.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Hostess/Server
The Original Pancake House
Temecula
2011 - 2015
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing guest flow during peak hours.
- Communicated with kitchen staff to relay special requests and dietary needs.
- Provided menu information and answered questions to enhance guest experience.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Monitored seating arrangements to maximize capacity while ensuring comfort.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Choice 2000
Perris, CASkills
- Quick learner
- Integrity and honesty
- Multi tasking
- Cash handling
- Incident reporting
- Perimeter security
- Stress tolerance
- Reliability
- Superb surveillance skills
- Document preparation
- English fluency
- Sensitive information handling
- Asset protection
- Customer service
- Honest and dependable
- Interpreting procedures and instructions
Certification
(BSIS) GUARD CARD
Timeline
Security Guard Officer
G&G Security Inc
01.2016 - Current
Receptionish/Cashier
Pedder Nissan
01.2015 - 2016
Special Event Server
Falkner Winery
01.2013 - 2015
Hostess/Server
The Original Pancake House
2011 - 2015
High School Diploma -
Choice 2000