Samantha West
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Assistant Facilities Manager
Jones Lang Lasalle
01.2021 - Current
- Improved facility efficiency by implementing preventative maintenance programs and scheduling regular inspections.
- Enhanced tenant satisfaction through prompt resolution of maintenance requests and proactive communication with occupants.
- Reduced operational costs by negotiating contracts with service providers and monitoring expenses to stay within budget.
- Managed team of maintenance technicians, providing training and guidance to ensure optimal performance.
- Implemented energy-saving initiatives, resulting in reduced utility costs and greener facility footprint.
- Established strong relationships with vendors, ensuring timely delivery of goods and services at competitive prices.
- Ensured compliance with local building codes, regulations, and industry best practices throughout all aspects of facility management.
- Collaborated with management on long-term capital projects, assisting in development of budgets and timelines for completion.
- Streamlined work order processes by implementing efficient tracking system that improved response times for maintenance requests.
- Contributed to the development of facility policies and procedures, ensuring a consistent and cohesive approach to management.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Supervised staff of 10 in day-to-day activities.
Associate Property Manager
Jones Lang Lasalle (JLL)
07.2019 - 01.2021
- Maximized tenant satisfaction by addressing concerns promptly and resolving issues efficiently.
- Streamlined property management processes for increased efficiency and reduced operational costs.
- Improved occupancy rates with proactive marketing strategies and exceptional customer service.
- Managed diverse portfolio of properties, ensuring each property met or exceeded performance expectations exceeding 475,000 sq ft.
- Developed strong relationships with vendors to secure best pricing and services for property maintenance needs.
- Collaborated with maintenance teams to ensure timely completion of repairs, minimizing downtime and tenant dissatisfaction.
- Reduced delinquency rates by implementing effective rent collection policies and procedures.
Education
Associate of Arts -
Bronx Community College of The City University of New York
The Bronx, NY04.1995
Skills
- Work Order Management
- HVAC Systems
- Security management
- Emergency Preparedness
- Environmental Compliance
- Performance Evaluation
- Cost-reduction methods
- Time management abilities
- Decision-Making
- Problem-solving abilities
- Multitasking Abilities
- Project Management
Timeline
Assistant Facilities Manager
Jones Lang Lasalle
01.2021 - Current
Associate Property Manager
Jones Lang Lasalle (JLL)
07.2019 - 01.2021
Associate of Arts -
Bronx Community College of The City University of New York
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