Samantha Whiffen
28679 Alfred Johnson Rd. Marion Station,MD
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Clinical Secretary
Thomson Health
06.2013 - 10.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Assembly Line Leader
Crossman Corporation
01.2010 - 04.2013
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Store Manager
Home Phones And More
09.2009 - 05.2010
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained new employees on proper protocols and customer service standards.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Certified Nurse Assistance
Ontario County Health Facility
06.2006 - 08.2009
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
06.2006
Nurse Assistant - Nursing Assistance
06.2006
Skills
- Appointment Scheduling and Confirmation
- Electronic Recordkeeping
- Team Goals
- Patient History Collection
- Staff Leadership
- Provider Relations
- Electronic Health Records Systems
- Route Messages
- Reading Comprehension
- Office Equipment
- Timely Processing
- Teamwork and Collaboration
- Complex Problem-Solving
- Managing Appointments
Aromatherapy
Aromatherapy is important to me due to the world changing and all the additives in out daily foods/products.
Educating myself and others on healthier life styles is a hobby for me.
I am a people person and love to have conversations, finding healthy ways to better their lives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Secretary - Thomson Health
06.2013 - 10.2022
Assembly Line Leader - Crossman Corporation
01.2010 - 04.2013
Store Manager - Home Phones And More
09.2009 - 05.2010
Certified Nurse Assistance - Ontario County Health Facility
06.2006 - 08.2009
Bloomfield High School - High School Diploma,
Wayne Technical & Career Center - Nurse Assistant, Nursing Assistance
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