Samantha White
Albert Lea,MN
Summary
Detail‑oriented and results‑driven Marketing Service Assistant with over 10 years of experience in customer service, sales, insurance, and office, project, and territory management. Brings three years of experience supporting Federated Mutual Insurance Company, providing consistent, high‑quality service to clients and marketing representatives while contributing to strong team collaboration and operational efficiency.
Demonstrates a strong commitment to teamwork, mentorship, and knowledge sharing, frequently supporting peers through collaboration, guidance, and process clarification to ensure service consistency and efficiency. Known for being a reliable resource and proactive problem‑solver who contributes positively to team dynamics.
Highly motivated to pursue the Service Assistant Team Lead role to further support team development, partner closely with quality and training initiatives, and assist leadership in coaching, onboarding, and strengthening team performance.
Educational background includes a high school diploma with completed college coursework in Austin, MN. Recognized with the Outstanding General Manager Award for operational excellence, along with completion of multiple professional training programs and certifications, including ServSafe, Hamburger University, and AINS 101, 102, and 103 insurance designation courses.
Overview
13
13
years of professional experience
Work History
Marketing Service Assistant
Federated Mutual Insurance Companies
Owatonna, MN
08.2023 - Current
- Delivering exceptional customer service to 230 clients/accounts for policy changes, inquiries, and internet support.
- Collaborated with team members to streamline workflow processes, enhancing operational efficiency with new processes and applications (MR Document Management and Front).
- Maintained continuous learning and development by completing multiple UKG and Learning Center courses. Also completed AINS 101, 102, and 103 insurance designation courses and attended multiple lunch & learn sessions.
- Executed administrative tasks including generating proposals, creating spreadsheets, and completing Marketing projects as requested.
- Provided training and onboarding support for new service assistants by being a training room resource and mentor.
- Brought the Presentation Club to Owatonna and hosts sessions every two weeks.
General Manager
Courtesy Corporation-McDonald's
Austin, MN
08.2017 - 08.2023
- Led a team of 100+ employees, driving operational excellence through effective resource management, staff training, and strong leadership
- Managed full P&L responsibilities, including labor, food costs, and hiring decisions to maintain profitability and efficiency
- Built and developed a high‑performing management team by coordinating structured training and professional development plans
- Designed and executed promotional strategies that increased customer engagement and supported sales growth, including planning community events and team‑focused initiatives
- Oversaw hiring and staffing operations, including conducting interviews, creating schedules, and completing performance evaluations
- Directed and enhanced store maintenance programs to ensure exceptional facility standards and operational consistency
- Managed inventory processes by aligning stock levels with demand trends to minimize waste and maximize availability
- Implemented and maintained quality control measures to uphold food safety standards and deliver consistent service excellence
Assistant Manager
Courtesy Corporation-McDonald's
Austin, MN
02.2014 - 08.2017
- Led and managed training programs, developing structured training plans and delegating tasks to ensure successful execution and team development
- Trained and coached managers and trainers on new operational procedures and performance standards, ensuring consistency and compliance
- Managed inventory levels by analyzing demand trends, completing monthly counts, and reviewing reports to maintain optimal stock availability
- Implemented quality control measures to uphold food safety standards and consistently deliver high‑quality service
- Supervised daily operations to meet performance, quality, and customer service expectations
- Improved customer satisfaction by proactively addressing and resolving concerns, while overseeing survey results and developing targeted action plans and incentive programs
- Enforced company policies consistently and professionally, conducting employee check‑ins and maintaining accurate documentation to support performance management
2nd Assistant Manager
Courtesy Corporation-McDonald's
Austin, MN
05.2013 - 02.2014
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained staff on customer service protocols, enhancing team performance and guest satisfaction.
- Collaborated with management on inventory control, optimizing stock levels and reducing waste.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours for optimal service.
- Led team meetings to communicate updates, share best practices, and boost morale among staff members.
Education
Graduate Certificate - Business Management
Hamburger University
Chicago, ILHigh School Diploma -
Austin High School
AustinNo Degree -
Riverland Community College
AustinSkills
- Customer service
- Verbal and written communication
- Ability to work with multiple computer applications
- Adaptability and flexibility
- Problem-solving
- Training/Developing Others
- Time management
- Continuous improvement
- Presentations
Accomplishments
Selected for the 2026 Mentorship Program
United Way Campaign Ambassador 2025
ANIS 101: Increasing Your Insurance IQ
ANIS 102: Understanding Personal Insurance
AINS 103: Exploring Commercial Insurance
Quarter 1, 2026 Spotlights Awards: Deans List, High Five, ACE
March 2025 - Kind Award from Peer
March 2025 - Kind Award from Peer
April 2026 - Kind Award from Peer
Outstanding Manager Award - Courtesy Corporation
ServSafe Certification
Attended and Graduated from Hamburger University
Timeline
Marketing Service Assistant
Federated Mutual Insurance Companies
08.2023 - Current
General Manager
Courtesy Corporation-McDonald's
08.2017 - 08.2023
Assistant Manager
Courtesy Corporation-McDonald's
02.2014 - 08.2017
2nd Assistant Manager
Courtesy Corporation-McDonald's
05.2013 - 02.2014
Graduate Certificate - Business Management
Hamburger University
High School Diploma -
Austin High School
No Degree -
Riverland Community College