Samantha Whitham
Belterra Casino & Resort
Vevay,IN
9
years of professional experience
Results-driven Revenue Audit Manager with a strong foundation in cash flow management, regulatory compliance, and team leadership. Proven ability to lead audits and mentor staff, enhancing operational efficiency and financial accuracy.
Work History
Revenue Audit Manager
1 Year 4 Months- Led revenue audit processes to ensure compliance with regulatory standards and organizational policies.
- Analyzed financial data to identify discrepancies and recommend corrective actions.
- Developed comprehensive audit reports that streamlined operations and enhanced financial accuracy.
- Trained and mentored junior staff on audit procedures and industry regulations.
Operations Manager
3 Years 4 Months- Led revenue audit processes to ensure compliance with regulatory standards and organizational policies.
- Analyzed financial data to identify discrepancies and recommend corrective actions.
- Developed comprehensive audit reports that streamlined operations and enhanced financial accuracy.
- Trained and mentored junior staff on audit procedures and industry regulations.
Hotel Assistant Manager
3 Years 7 Months- Assisted front desk operations, ensuring seamless guest check-ins and check-outs.
- Coordinated room reservations and special requests to enhance guest satisfaction.
- Provided support in managing inventory of hotel supplies and amenities.
- Implemented customer feedback processes to improve service delivery and guest experience.
- Trained new staff on hotel policies, procedures, and customer service best practices.
Customer Service Representative
6 Months- Assisted patients with inquiries regarding services and appointment scheduling.
- Processed patient information efficiently using electronic health record systems.
- Collaborated with medical staff to ensure seamless patient flow and satisfaction.
- Resolved customer complaints by applying problem-solving techniques effectively.
Education
Bachelor of Science - Marine Biology
Skills
Microsoft Excel
Coaching and mentoring
Auditing techniques
Cash flow management
Timeline
Revenue Audit Manager
Belterra Casino & Resort
04.2025 - CurrentRead More
Hotel Assistant Manager
Belterra Casino & Resort
09.2021 - 04.2025Read More
Customer Service Representative
Queens Medical Hospital
01.2021 - 07.2021Read More
Operations Manager
Sam’s Fun City
08.2017 - 12.2020Read More
The University of West Florida
Bachelor of Science from Marine Biology
Read More