Samantha Wilson
Lempster,NH
Summary
Versatile professional with a proven track record in small business operations and exceptional relationship building, notably at Partners In Grime Cleaning LLC. Demonstrated ability in client service and business management, achieving significant client retention and referrals. Skilled in customer relations, fostering positive outcomes and efficiently managing complex issues.
Overview
3
3
years of professional experience
Work History
Owner
Partners In Grime Cleaning LLC
03.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Private Home Health Care Provider
Self Employed
07.2023 - Current
- Educated clients on personal hygiene practices for better self-care and decreased risk of infection or illness.
- Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.
- Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
- Assisted client in maintaining their independence by offering support with daily activities such as bathing, dressing, and grooming.
Licensed Nursing Assistant
Langdon Place Of Keene
04.2023 - 08.2023
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
Licensed Nursing Assistant
Amergis Healthcare Staffing
11.2022 - 04.2023
- As a contracted temporary employee, completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Care Representative
UNFI, United Natural Foods
01.2022 - 11.2022
- Performed data entry and completed proper paperwork.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Skills
- Small business operations
- Relationship building
- Customer relations
- Client service
- Business management
Timeline
Owner
Partners In Grime Cleaning LLC
03.2024 - Current
Private Home Health Care Provider
Self Employed
07.2023 - Current
Licensed Nursing Assistant
Langdon Place Of Keene
04.2023 - 08.2023
Licensed Nursing Assistant
Amergis Healthcare Staffing
11.2022 - 04.2023
Customer Care Representative
UNFI, United Natural Foods
01.2022 - 11.2022
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