Samantha Wolfley

• Coordinated front desk operations, ensuring accurate visitor check-in and timely appointment scheduling.
• Prompt caller support and accurate call routing improved communication flow through multi-line phone system, with inquiries handled promptly and staff connected quickly.
• Coordinated interdepartmental communication workflows, improving response times for internal inquiries and client requests.
• Handled financial transactions precisely to maintain compliance with accounting standards.
• Assisted monthly closings through development of detailed financial reports for management review.
• Reconciled bank activity regularly to confirm transactions were accurately recorded and verified.
• Executed credit card payment processing and reconciled credit card statements to ensure accounting accuracy.
• Reconciled monthly bank account statements and track spending.
• Demonstrating effective multitasking capabilities while handling many simultaneous tasks under tight deadlines

• Conducted assessments of probation terms for defendants and tracked their adherence to obligations throughout the probation period.
• Facilitated effective communication by answering questions and resolving concerns for defendants related to their cases, both over the phone and during walk-in visits.
• Achieved efficient record keeping by implementing document scanning into Justware. Successfully closed out cases to improve workflow and organization.
• Facilitated payment arrangements in Justware to optimize client payment processes, maintained accurate records of daily financial transactions, and prepared checks for distribution at month-end.
• Coordinated efforts with Department of Corrections and neighboring counties to facilitate comprehensive monitoring of probation cases.
• Filed motions regarding judgments and sentences for probation violations. Assisted in court proceedings by testifying on behalf of the district attorney's office. Supported efforts to revoke or accelerate probation based on violations.
• Reviewed and processed bogus check intake forms to determine appropriate actions for debt recovery or legal proceedings.
• Conducted thorough assessments of individual eligibility for expungement under Oklahoma state laws and facilitated the submission of required documentation to the court.

• Coordinated call management and message recording processes, providing support to walk-in visitors in compliance with security protocols.
• Streamlined communication processes to address inquiries and concerns, thereby supporting victims, witnesses, and legal teams in case-related matters.
• Streamlined daily mail organization, enhancing efficiency in document delivery. Facilitated indexing of court documents into cases, promptly notifying attorneys of urgent submissions.
• Executed discovery submissions through eProsecutor, ensuring compliance with defense attorney's requests.
• Embraced continuous learning of software applications and office tools to support evolving workplace demands while ensuring an organized environment.
• Assisted in executing witness coordinator responsibilities during absences, ensuring seamless operations.
• Facilitated coordination with onsite Salt Lake County Deputy Officers and District Attorney Investigators during emergency situations to maintain procedural integrity.

• Addressed patients with payment inquiries and complaints related to collections, ensuring clarity and effective resolution.
• Managed client insurance data collection and coordinated claims submissions to designated insurance providers.
• Conducted thorough checks of insurance payments to confirm adherence to established contract protocols.
• Managed creation and filing of appeals for incorrect insurance denials.
• Conducted thorough reviews of hospital databases, identifying and correcting mismatched information to enhance data integrity.

• Oversaw the management of check sorting and deposit processes to maintain efficient banking operations. Coordinated bank runs to optimize cash flow and accessibility.
• Streamlined the sorting of medical tickets from courier, ensuring prompt submission for scanning into Medsuite.
• Managed return mail processes by contacting patients and cross-referencing database information for address corrections.
• Conducted comprehensive training sessions to equip new employees with essential skills.

• Analyzed account details and confirmed eligibility for collections.
• Verified patient coverage through Medicaid portal to ensure eligibility for services.
• Facilitated patient support through inbound calls, addressing billing questions and efficiently handling payment transactions.
• Utilized various medical databases to enhance customer support and account management.
• Conducted comprehensive training sessions to equip new employees with essential skills.

I attended for two years

Attended for a year before switching to Salt Lake Community College