Samantha Wood-Woods, CRT
Kansas City,MO
Summary
Patient-focused respiratory therapist with over 15 years experience with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
16
16
years of professional experience
Work History
Transcranial Magnetic Stimulation Technician
Psychiatry Associates of Kansas City
Leawood, Kansas
2023.05 - Current
- Ensured compliance with HIPAA regulations when handling confidential information pertaining to patients.
- Educated patients about TMS therapy.
- Performed TMS mappings with physicians.
- Provided support services such as scheduling appointments, collecting payments, filing insurance claims.
- Collaborated with other healthcare professionals to provide comprehensive care to patients receiving TMS treatment.
- Conducted TMS sessions, including setting up and calibrating the TMS device.
Respiratory Therapist PRN
AdventHealth
Ottawa, KS
2023.04 - 2023.07
- Provided general respiratory care to patients throughout the hospital.
Lead Respiratory Therapist
Ultreia Health
Lenexa, KS
2019.07 - 2023.05
- Maintained charts containing patient’s pertinent identification and therapy information.
- Educated patients and families about sleep apnea to gain cooperation and allay fears. Trained patients on how to properly operate PAP therapy devices including CPAP, BiPAP and ASV.
- Identified needs of customers promptly and efficiently while exceeding customer satisfaction by finding creative solutions to problems.
- Interacted with patients, family members and physicians to coordinate patient care.
- Processed patient orders for medical supplies.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours, including payment processing.
Health Insurance Broker
Healthcare Solutions Team
Lee's Summit, MO
2018.01 - 2019.05
- Remained current on latest industry trends by gaining comprehensive knowledge of insurance products, services and best practices.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
Lead Respiratory Therapist
SleepMed
Overland Park, KS
2015.10 - 2017.10
- Trained patients on how to properly operate medical equipment.
- Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Respiratory Therapist PRN
Lawrence Memorial Hospital
Lawrence, KS
2015.06 - 2016.05
- Interacted with patients, family members and physicians to coordinate patient care.
- Conducted cardiopulmonary resuscitation and airway maintenance.
- Evaluated patients for deficiencies and abnormalities and made medical decisions based on assessments.
- Set up and monitored mechanical ventilators and handled associated critical care duties.
- Collected, analyzed and interpreted arterial blood gas.
- Explained respiratory diagnosis information, treatments and prescription instructions to patients.
- Provided patients with information about treatment plans, prescribed medications and at-home care for chronic and acute conditions.
Polysomnographic Technologist/Respiratory Therapist
Cloud County Health Center
Concordia , KS
2011.10 - 2015.10
- Set up and prepared equipment for patient testing procedures.
- Interviewed patients to obtain health history and determine sleep disorder issues.
- Summarized technical data to assist physicians in diagnosing brain, sleep and nervous system disorders.
- Performed polysomnographic procedures to obtain diagnoses.
- Prioritized patient safety, satisfaction and clinical outcomes in day-to-day activities.
- Set up and monitored mechanical ventilators and handled associated critical care duties.
- Provided direct care to treat acute and chronic respiratory conditions and utilized therapeutic assessments to diagnose lung and breathing disorders.
- Collected, analyzed and interpreted arterial blood gas.
Lead Respiratory Therapist
Lawrence Memorial Hospital
Lawrence, KS
2009.09 - 2011.10
- Tracked changes in blood chemistry, vital signs and other markers of improvement or decompensation in critically ill patients.
- Monitored patient's vital signs, arterial blood gases or blood chemistry changes, consulting with physician during adverse reactions.
- Inspected and cleaned respiratory therapy equipment to maintain functionality.
- Set up and monitored mechanical ventilators and handled associated critical care duties.
- Performed bronchopulmonary drainage and assisted patients with breathing exercises.
- Managed care of patients with diverse conditions alongside physicians, nurses and support team members.
- Demonstrated respiratory care procedures to trainees or other healthcare personnel.
- Adhered to standards of excellence for respiratory care and diagnostic services.
- Followed established guidelines to compliantly deliver services.
- Conducted cardiopulmonary resuscitation and airway maintenance.
- Interacted with patients, family members and physicians to coordinate patient care.
Education
Associate of Science - Respiratory Therapy
Concorde Career College
Kansas City, MO08.2009
Associate of Applied Science - Business Management
Neosho County Community College
Ottawa, KS05.2005
Skills
- Relationship Building
- Coaching and Mentoring
- People Skills
- Caring Personality
- Customer Service
- Organizational Skills
- Verbal and Written Communication
- Reporting and Documentation
- Patient Education
- Problem-Solving
- Team Collaboration
- Patient Advocacy
- Appointment Scheduling
Timeline
Transcranial Magnetic Stimulation Technician
Psychiatry Associates of Kansas City
2023.05 - Current
Respiratory Therapist PRN
AdventHealth
2023.04 - 2023.07
Lead Respiratory Therapist
Ultreia Health
2019.07 - 2023.05
Health Insurance Broker
Healthcare Solutions Team
2018.01 - 2019.05
Lead Respiratory Therapist
SleepMed
2015.10 - 2017.10
Respiratory Therapist PRN
Lawrence Memorial Hospital
2015.06 - 2016.05
Polysomnographic Technologist/Respiratory Therapist
Cloud County Health Center
2011.10 - 2015.10
Lead Respiratory Therapist
Lawrence Memorial Hospital
2009.09 - 2011.10
Associate of Science - Respiratory Therapy
Concorde Career College
Associate of Applied Science - Business Management
Neosho County Community College