Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
CustomerServiceRepresentative
SAMANTHA WOODS

SAMANTHA WOODS

Detroit,MI

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Majorel
04.2022 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dietary aide

The rivers
03.2020 - 04.2022
  • Dedicated dietary aide with a strong commitment to maintaining high standards of patient care and nutrition.
  • Experienced in preparing and serving meals in accordance with dietary guidelines and individual needs.

Education

General education -

Lawrence high
Lawrence, Massachusetts
01.1998

Skills

  • Communication
  • Attention
  • Organization
  • Adaptability
  • Active listening
  • Customer service
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Data entry

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

LANGUAGES

English — Intermediate

Timeline

Customer Service Representative

Majorel
04.2022 - 12.2024

Dietary aide

The rivers
03.2020 - 04.2022

General education -

Lawrence high

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