Samantha Worthington
Georgetown,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Guest Experience Leader and Onboarding
VHC Stay
12.2021 - 01.2023
- Developed SOP for both Guest Experience, and Onboarding Department during Startup phase.
- Manages and trained new hires for Guest experience.
- QA calls and other guest communications.
- Rectified all reviews that came through by providing feedback or compensation.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Onboarded new homes by collecting all data required to create the listing and organizing it accordingly.
- Organized Photographers to get photos to represent the homes.
- Made home listing look presentable and inviting.
- Communicated home status with all other departments including finance, Sales, and homeowner support.
- Occasionally offboarding properties.
Sales and Customer Support
Mr Greens Produce
08.2021 - 12.2021
- provided excellent customer service and developed rapport with customers.
- Input customer orders for clients and relayed order to Warehouse if it was urgent/same day shipping.
- ensured Routes went out as scheduled and dispatched drivers to their destinations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Ensured End of day reports were printed and separated so that the warehouse could prep for next day delivery.
Guest Service Representative
Turnkey Vacation Rentals
12.2016 - 07.2019
- Answered Calls and provided guests with all information they would need.
- Assisted guests with booking reservations.
- Assisted guests with check in/ check out.
- Helped guests with in house issues such as damage reports or troubleshooting door lock outs or internet issues.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Hotel Front Desk Agent
Sonesta Bee Cave
12.2015 - 12.2016
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
Night Auditor
Lakeway Resort and Spa
07.2012 - 07.2015
- Checked in/out all late arrivals and early departures.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Notated and charged all no show guests the no show fee.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all late arrivals valet parking and luggage.
- Took care of all housekeeping needs overnight.
- Provide wake-up calls to guests and prepared early departure bills
Education
High School Diploma -
Mcneil High School
Austin, TX06.2012
Skills
- Team Supervision
- Exceptional communication
- Fast learner
- Guest accommodations
- Telephone Etiquette
- Customer rapport
- Basic accounting
- CRM knowledge (Zoho, salesforce, etc)
- Wiki and SOP development
- tech-savvy
Timeline
Guest Experience Leader and Onboarding
VHC Stay
12.2021 - 01.2023
Sales and Customer Support
Mr Greens Produce
08.2021 - 12.2021
Guest Service Representative
Turnkey Vacation Rentals
12.2016 - 07.2019
Hotel Front Desk Agent
Sonesta Bee Cave
12.2015 - 12.2016
Night Auditor
Lakeway Resort and Spa
07.2012 - 07.2015
High School Diploma -
Mcneil High School
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