Resourceful Intake Manager known for high productivity and efficient task completion. Specialize in client intake processes, data management, and communication strategies. Excel in team leadership, problem-solving, and adaptability to ensure seamless operations and client satisfaction.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Referral and Intake Manager
Ignite Medical Resorts
Park Ridge, Illinois
05.2026 - Current
Coordinated intake admissions for Ignite Medical Resorts' skilled nursing residents, ensuring efficient transitions into care.
Coordinated intake admissions for Ignite Medical Resorts skilled nursing residents.
Executed pre-admission screenings and gathered resident intake documents to streamline the admission process.
Verified insurance coverage, benefits, and prior authorization details.
Communicated with families about admission steps and room availability.
Supported smooth transfers from acute care to resort admission.
Collaborated with other departments to coordinate services for clients.
Facilitated interdepartmental communication to align on intake processes, enhancing overall service coordination. between internal staff, external partners, and clients regarding status updates on intake requests.
Director of Reservations
Ignite Medical Resort Batavia
Batavia, Illinois
11.2025 - 05.2026
Reviewed admission requests for accuracy, availability, and patient placement needs.
Coordinated room assignments with nursing, therapy, front desk teams to ensure optimal patient placement.
Reviewed admission requests for accuracy and availability to facilitate timely patient admissions.
Communicated with families and referral sources to provide updates and clarify stay details.
Provided onsite tours for Ignite Medical Resort Batavia prior to admission and scheduling.
Director of Reservations
Thrive of Fox Valley- An Ignite Medical Resort
Aurora, IL
06.2022 - 11.2025
Reviewed reservation requests for accuracy, availability, and patient placement needs.
Communicated with families and referral sources to provide timely updates on stay details.
Coordinated with other departments such as Housekeeping, Front Desk and Food and Beverage to ensure seamless operations within the facility.
Coordinated with housekeeping, front desk, and food and beverage departments to ensure seamless facility operations.
Communicated with families and referral sources about stay details and updates.
Reviewed reservation requests to ensure accuracy, availability, and alignment with patient placement needs.
Admissions and Social Service Coordinator
Greenfields Of Geneva
Geneva, IL
03.2014 - 06.2022
Achieved monthly census goals consistently, enhancing facility occupancy and service availability.
Met with new residents and their families post admission to complete all needed admission paperwork and documentation within a timely manner.
Completed new move in assessments for Assisted Living and Memory Support residents.
Created and implemented Service Plans for new Assisted Living and Memory Support residents.
Conducted psychosocial assessments to identify individual needs and tailor social services to meet specific objectives and goals.
Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
Provided facility tours for potential rehabilitation patients as well as tours for Greenfield Assisted Living and Memory Support communities.
Built strong partnerships with referring hospitals to facilitate smoother patient transitions.
Intake Referral Coordinator at Journey Care Hospice - an Addus Homecare CompanyIntake Referral Coordinator at Journey Care Hospice - an Addus Homecare Company