Samantha Zallo
Ellwood City,PA
Summary
Dynamic and results-oriented professional with extensive experience at Finn Chiropractic Group, adept in patient communication and clinical documentation. Excelled in enhancing operational efficiency and patient satisfaction through exceptional organizational and problem-solving skills. Proficient in Microsoft Office Suite and Adobe Creative Cloud, demonstrating a strong ability to adapt and collaborate effectively within team environments. Skilled in providing top-notch support in fast-paced chiropractic offices. Proficient at managing appointments, billing, and patient records while also assisting with procedures. Noted strengths include good communication skills, the ability to multitask effectively, and a caring, empathetic demeanor towards patients. Proven track record of contributing to positive patient outcomes through seamless administrative coordination and direct assistance to practitioners.
Overview
8
8
years of professional experience
Work History
Chiropractic Assistant
Finn Chiropractic Group
Wexford, PA
06.2024 - Current
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Scheduled appointments for patients both in person and over the phone.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
- Kept patient rooms clean between services and removed used linens for laundering.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Input patient data into medical software and provided appropriate updates to records.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Performed routine clinical tasks to support patients and doctors.
- Explained treatment procedures and physicians' instructions.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Operated therapeutic equipment under chiropractor supervision.
Head Server and Bartender
North Park Lounge
Cranberry, PA
06.2020 - Current
- Greet customers and utilize organizational skills to help place them in a dining room section that will not overwhelm a server
- Assisted with fiscal transactions, working with various payments and computer systems, and optimizing the customer experience
- Provide every customer with comprehensive service upon entering the dining space and completing purchases
- Managed large parties of people at one time while ensuring the satisfaction of every guest
- Worked with management to coordinate special functions and events.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Leveraged POS system to receive and take guest orders and process payment.
Service Assistant
Lutheran Senior Life Living Community
Zelieinople, PA
06.2017 - 09.2020
- Ensured operations and hospitality procedures adhered to quality control, providing training to new personnel
- Assisted management
- Provided excellent customer service to ensure repeat business.
- Answered phones to take incoming orders or address customer concerns.
- Assisted customers with product selection and ordering, providing helpful advice and information.
- Received deliveries from vendors in accordance with company policies.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
New Hamshire06-2025
Associate Degree -
Community College of Beaver County
PennsylvaniaSkills
- Organizational
- Time management
- Communication skills
- Adaptability
- Problem-Solving Skills
- Teamwork
- Willingness to learn
- Attention to detail
- Computer Software literacy
- Microsoft Office Suite
- Adobe Creative Cloud
- Google applications
- Patient communication
- Clinical documentation
- Conflict resolution
Awards
- Dean's List
- National Society of Leadership and Success
- National Honor Society
Affiliations
- National Society of Leadership and Success
- Dean's List
- National Honor Society
References
References available upon request.
Timeline
Chiropractic Assistant
Finn Chiropractic Group
06.2024 - Current
Head Server and Bartender
North Park Lounge
06.2020 - Current
Service Assistant
Lutheran Senior Life Living Community
06.2017 - 09.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate Degree -
Community College of Beaver County
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