Samantha Zugarazo
Conroe
Summary
Adept at managing high call volumes with exceptional service at Ai United Insurance, I excel in customer satisfaction and multitasking, including data entry and documentation. Demonstrating a strong ability to type 45 WPM, I consistently surpassed performance goals, showcasing my dedication to excellence and proactive problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance /Call Center Customer Service Representative
Ai United Insurance
07.2022 - 07.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
Telecommunication Certificate - Telecommunications
Houston Community College
Missouri City, TX03-2023
High School Diploma -
Oak Ridge High School
Shenandoah , TX05-2019
Skills
- Can type 45 WPM
- Customer support
- Data entry
- Customer satisfaction
- Documentation and reporting
- Customer Service
Certification
- CPR/AED Certification
- Licensed Telecommunicator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance /Call Center Customer Service Representative
Ai United Insurance
07.2022 - 07.2024
- CPR/AED Certification
- Licensed Telecommunicator
Telecommunication Certificate - Telecommunications
Houston Community College
High School Diploma -
Oak Ridge High School
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