Summary
Overview
Work History
Education
Skills
Timeline
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Martisha Lewis

Bay City,TX

Summary

Detail-oriented Customer Service Representative with over 13+ years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sale goals through attentive individualized service and concise communication.

Overview

13
13
years of professional experience

Work History

Customer Service Call Center Representative

Tenaris
Bay City, TX
02.2015 - 04.2022
  • Answered customers questions through chat, email and over phone to maximize customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Implemented additional services to maintain exceptional client service ratings.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Patient Care Representative

Girlings Health Care
Lake Jackson, TX
02.2012 - 08.2016
  • Managed high-volume of inbound and outbound calls.
  • Scheduled evaluations and procedures for patients.
  • Complied physical and digital documents, charts and reports.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Medical Receptionist

Giant Eagle Inc.
Houston, TX
01.2009 - 01.2012
  • Answered approximately 25+ incoming calls, responding to inquiries from patients and other medical offices.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Entered insurance, demographics and health history into patient database.

Education

Bay City High School
Bay City, TX
05-2005

Skills

  • Call center operations
  • Proficiency in Microsoft software
  • Processing Payments
  • Typing of 45 WPM
  • Resolving issues
  • Account management
  • Data Management
  • Quality assurance optimization

Timeline

Customer Service Call Center Representative

Tenaris
02.2015 - 04.2022

Patient Care Representative

Girlings Health Care
02.2012 - 08.2016

Medical Receptionist

Giant Eagle Inc.
01.2009 - 01.2012

Bay City High School

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Martisha Lewis