Sandra Percel
Naugatuck,USA
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Experienced Customer Service Representative fluent in English and [Type] language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
15
15
years of professional experience
Work History
Customer Service Call Center Representative
Lincare,Middlebury,CT
Middlebury, CT
10.2021 - 08.2024
- Resolved customer inquiries efficiently across multiple channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline call handling processes, enhancing service delivery.
- Trained new representatives on customer service protocols and software systems for optimal performance.
- Managed escalated issues with professionalism, maintaining positive customer relationships during challenging situations.
- Led initiatives to enhance team communication, resulting in improved collaboration and response times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Outreach Health Worker/Customer Service Representative
Argus Community
The Bronx, NY
09.2016 - 06.2021
- Delivered exceptional bilingual customer support across multiple communication channels.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Led initiatives to streamline workflows, resulting in improved team performance and efficiency.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
Security Officer
Securitas Security Services USA
The Bronx, NY
10.2009 - 03.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Education
High School Diploma -
Gorge Washinton School
05.1995
Skills
- Fluent bilingualism
- Problem-solving
- [Language] translation
- Call center experience
- Call center operations
- Caller assistance
Websites
LANGUAGES
Spanish
Native or Bilingual
Timeline
Customer Service Call Center Representative
Lincare,Middlebury,CT
10.2021 - 08.2024
Outreach Health Worker/Customer Service Representative
Argus Community
09.2016 - 06.2021
Security Officer
Securitas Security Services USA
10.2009 - 03.2016
High School Diploma -
Gorge Washinton School