Samantha Zuniga
Plainview,TX
Summary
Versatile professional with 8+ years of experience in customer service, scheduling, and administrative support. Managed front-of-house operations in hospitality and provided full-service personal assistance, including travel coordination, event planning, and daily logistics. Certified in paralegal studies with strong communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Bone Daddy's House Of Smoke
09.2023 - 06.2025
- Managed daily front-of-house operations to ensure smooth guest experiences.
- Trained and supervised staff on service protocols and customer engagement techniques.
- Implemented efficient seating arrangements to optimize table turnover and reduce wait times.
- Collaborated with kitchen staff to coordinate timely food delivery during peak hours.
- Resolved guests complaints while maintaining positive customer environment.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Personal Assistant
Private Client
11.2018 - 08.2023
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Communicated with personal contacts to organize meetings, social events, and travel plans for the client and their guests.
- Managed travel arrangements including international and domestic flights, accommodations, and itineraries for vacations and business trips.
- Maintained entire family's schedule and organized events.
- Managed sensitive information with professionalism and trust.
- Overall provided comprehensive personal assistance, often anticipating needs and proactively solving problems.
Education
Paralegal Certificate -
Arlington Career Insitute TX
Arlington, TXSkills
- Conflict resolution & empathy
- Active listening & clear communication
- Multichannel support (phone, email, chat)
- De-escalation techniques
- Professional tone & etiquette
- Call management
- Time management
- Selling & Upselling
- Team leadership
- Decision-making
- Interpersonal relations
- Schedule management
Timeline
Front of House Manager
Bone Daddy's House Of Smoke
09.2023 - 06.2025
Personal Assistant
Private Client
11.2018 - 08.2023
Paralegal Certificate -
Arlington Career Insitute TX