Samantha B. Smith
Indianapolis,IN
Summary
Results-driven Director of Operations known for exceptional productivity and efficient task completion with 13 years of experience. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.
Overview
19
19
years of professional experience
Work History
Director of Operations
Flexware Innovation
Fishers, IN
08.2023 - 11.2025
- Led operations, data management, office management, procurement, and IT teams of 12 employees.
- Established documentation of company methodologies to standardize processes and clarify expectations.
- Spearheaded month-end processes engaging over 200 employees to calculate invoices, revenue, and WIP values.
- Orchestrated company-wide communications, cultural activities, compliance requirements, and audits.
- Championed system improvements and interconnections, expanding from 60 to over 200 employees.
- Developed and optimized reporting dashboards to support data-driven decision-making.
Project Operations Manager
Flexware Innovation
Fishers, IN
08.2020 - 07.2023
- Governed the administration and optimization of the project management software (Kantata PSA, built on the Salesforce platform), encompassing user processes, guideline development, and comprehensive support
- Developed and implemented advanced reports and dashboards to provide critical insights into project health and forecasting
- Directed the management and continuous improvement of month-end financial processes, including time and expense entry, payment milestone tracking, and invoicing
- Collaborated strategically with the operations team members to troubleshoot issues and drive enhanced system and process adoption across the organization
- Guided and mentored a dedicated team of operational systems super users to facilitate effective system utilization and support
Operations Coordinator
Flexware Innovation
Fishers , IN
03.2018 - 08.2020
- Managed payroll and expense reconciliations
- Coordinated company meeting cadences and actively participated on the People Strategy team
- Worked cross functionally with various teams to conduct projects, including rolling out MS Teams
HR & Finance Manager
Homesense LLC
Indianapolis, IN
02.2012 - 03.2018
- Managed bookkeeping, accounts payable, and accounts receivable
- Generated financial and sales reports
- Administered and regulated quality customer relations for residential and commercial clients
- Established and managed the Human Resource Department; onboarding, payroll, compliance, benefits, training, etc.
Social Work Consultant
Rapha House
Siem Reap, Cambodia
09.2011 - 12.2011
- Trained 25 staff on social work best practices and the beginning stages of strategic planning for over 90 clients
- Created and implemented staff performance evaluation standards
- Participated in the Chab Dai coalition and networked with other social service organizations
Grant Compliancy Officer
Exodus Refugee Immigration
Indianapolis, Indiana
01.2011 - 09.2011
- Researched, composed, and edited grant proposals and letters of inquiry to local, state, and federal funders
- Developed and strengthened strategic and cooperative relationships with key community leaders
- Collaborated with staff accountant on financial grant reporting and basic bookkeeping
- Managed the client progression task force to strengthen client services and identify areas of necessary improvement
Director of Client Services
Exodus Refugee Immigration
Indianapolis, Indiana
12.2009 - 12.2010
- Supervised and managed staff operations of the Pre-Arrival Processing, Reception and Placement
- Match Grant, Housing Assistance, English Language and Cultural Orientation programs
- Designed and implemented policies, procedures and safety guidelines for programming
- Constructed and administered strategies to increase efficiency and quality services
- Evaluated programs, advised executives on outcomes, and designed recommendations
- Communicated policy and information updates to program staff
- Organized and conducted weekly staff meeting with 35 staff members
Affiliate Representative
Refugee Ministries Centre
Johannesburg, South Africa
09.2009 - 12.2009
- Administered recruiting, interviewing, and training 200 new field staff members
- Mentored and counseled new employees to NGO standards
- Analyzed walk-in-center intakes to assess how current programming matched clients needs
Program Director
Exodus Refugee Immigration
Indianapolis, Indiana
10.2007 - 09.2009
Match Grant Coordinator
Exodus Refugee Immigration
Indianapolis, Indiana
07.2007 - 10.2007
Reception & Placement Intern
Exodus Refugee Immigration
Indianapolis, Indiana
01.2007 - 05.2007
Education
SHRM Member -
01.2016
Masters of Social Work - Leadership
Indiana University
IN12.2011
Bachelor of Social Work, BA -
Taylor University
Upland, IN05.2007
Skills
- Operations management and oversight
- Process standardization and improvement
- Cross-functional collaboration
- Dashboard development and data analysis
- Project management and change management
- Financial reporting and compliance auditing
- Team leadership and staff development
- Effective communication and active listening
- Conflict resolution and problem solving
- Performance evaluation and goal setting
- Adaptability and flexibility in operations
- Policy development and program administration
- Salesforce CRM and Kantata
- LucidChart, Smartsheet and Dropbox
- QuickBooks Online and Desktop
- Roboform, Firmex, SolarWinds,
- Microsoft Office, Teams, SharePoint, Power BI, Planner and Loop Components
Timeline
Director of Operations
Flexware Innovation
08.2023 - 11.2025
Project Operations Manager
Flexware Innovation
08.2020 - 07.2023
Operations Coordinator
Flexware Innovation
03.2018 - 08.2020
HR & Finance Manager
Homesense LLC
02.2012 - 03.2018
Social Work Consultant
Rapha House
09.2011 - 12.2011
Grant Compliancy Officer
Exodus Refugee Immigration
01.2011 - 09.2011
Director of Client Services
Exodus Refugee Immigration
12.2009 - 12.2010
Affiliate Representative
Refugee Ministries Centre
09.2009 - 12.2009
Program Director
Exodus Refugee Immigration
10.2007 - 09.2009
Match Grant Coordinator
Exodus Refugee Immigration
07.2007 - 10.2007
Reception & Placement Intern
Exodus Refugee Immigration
01.2007 - 05.2007
SHRM Member -
Masters of Social Work - Leadership
Indiana University
Bachelor of Social Work, BA -
Taylor University