Nathan Johnston
South Salem,OH
Summary
Results-driven professional with extensive experience in enhancing business operations and team performance. Proven expertise in project management and compliance within dynamic environments. Committed to operational accuracy and profitability through effective training and coaching. Known for exceptional productivity and efficiency in task completion, specializing in strategic planning and process optimization.
Overview
9
9
years of professional experience
Work History
General Operations Manager
R&S First Logistics
Etna, OH
10.2023 - Current
- Directed 90 to 100 drivers, enhancing operational effectiveness and efficiency.
- Managed daily operations by monitoring delivery safety and attendance standards.
- Completed weekly scheduling and payroll tasks, ensuring accurate compensation.
- Compiled fleet safety performance and attendance reports for management review.
- Facilitated daily coaching and training initiatives to enhance driver skills.
- Led hiring efforts, overseeing interviews, documentation, and onboarding processes.
- Developed training programs for new employees on operational procedures and safety practices.
- Analyzed operational data to identify trends and recommend productivity enhancements.
Assistant Operations Manager
R&S First Logistics
Etna, OH
02.2022 - 10.2023
- Assisted in any and all operations dealing with drivers, safety, performance and hiring.
- Assisted the General Operations Manager in any and all reports, fleet operations, and scheduling.
- Dispatched when needed, drove routes and delivered packages when needed while upholding all performance, safety and contracted policies.
Driver, Dispatch
R&S First Logistics
Etna, OH
11.2020 - 02.2022
- Ensured daily delivery of over 300 packages while adhering to customer service and COVID protocols.
- Dispatched a team of 25 to 50 drivers daily to optimize delivery operations.
- Monitored safety and performance protocols for drivers to maintain compliance.
- Coached and trained new hires to enhance team performance and service quality.
- Compiled daily reports and data to guarantee accurate and safe package deliveries.
Driver, Dispatch
P&E Express Delivery
Lockbourne, OH
06.2018 - 11.2020
- Delivered over 300 packages daily while maintaining exceptional customer service standards.
- Ensured compliance with all COVID policies and procedures to protect safety.
- Dispatched a team of 25 to 75 drivers each day to optimize delivery operations.
- Monitored adherence to safety and performance protocols for all deliveries.
- Coached and trained new hires to enhance team effectiveness and productivity.
Area Coordinator, Shift Supervisor
TJX Companies (HomeGoods)
Lancaster, OH
03.2017 - 06.2018
- Managed and controlled all aspects of display, inventory, daily maintenance and floor moves of the product.
- Handled any and all customer issues while providing stellar customer service.
- Assisted in credit card inquiries and cashiering.
- Helped manage a staff up to 25.
- Assisted in opening and closing duties.
Education
Not completed - Business and Communications
Northern Virginia Community College
Manassas, Va06.2001
Advanded Studies Diploma -
Osbourn Senior High School
Manassas, Va.06.1999
Skills
- Microsoft Windows and Office Suite
- Data analysis and reporting
- Effective communication skills
- Customer service excellence
- Team leadership and development
- Conflict resolution strategies
- Training and coaching techniques
- Operations management oversight
- Process optimization and improvement
- Logistics and fleet management
- Safety compliance and planning
- Performance reporting and forecasting
- Inventory control and management
- Project management expertise
- Social media marketing strategies
- Crisis management and problem solving
Awards
- Who's Who in Columbus OH, 2016, Award for new and upcoming young professionals
- Many Customer service and Communication Awards
- President Award in Education Excellence
Languages
English
Timeline
General Operations Manager
R&S First Logistics
10.2023 - Current
Assistant Operations Manager
R&S First Logistics
02.2022 - 10.2023
Driver, Dispatch
R&S First Logistics
11.2020 - 02.2022
Driver, Dispatch
P&E Express Delivery
06.2018 - 11.2020
Area Coordinator, Shift Supervisor
TJX Companies (HomeGoods)
03.2017 - 06.2018
Not completed - Business and Communications
Northern Virginia Community College
Advanded Studies Diploma -
Osbourn Senior High School