Samantha B. DiGilio-Shea
New York,NY
Summary
Dedicated professional with a strong background in hospitality and campus roles, consistently balancing work and academic commitments to support educational expenses. Proven ability to develop leadership, communication, and client-focused problem-solving skills through hands-on experience in dynamic environments. Committed to delivering exceptional service and fostering positive relationships while adept at navigating challenges with a solutions-oriented mindset. Eager to leverage these skills in a new role.
Overview
5
5
years of professional experience
Work History
Bartender
Ritz-Carlton
05.2021 - 08.2025
- Led a 2-3 person team managing food and beverage service for an 85-seat lounge and dining area
- Demonstrated leadership, organization, and efficiency in a luxury environment
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Engaged customers with friendly service, enhancing overall experience and satisfaction.
- Assisted in inventory management by tracking stock levels of drinks and supplies.
Barista
Chatty Cathy Cafe
08.2024 - 05.2025
- Crafted high-quality beverages, ensuring consistency and adherence to cafe standards.
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Enhanced customer experience by providing personalized service and timely order fulfillment.
Bartender
Revelry Yards
08.2023 - 04.2024
- Delivered attentive service in a high-volume restaurant, strengthening adaptability and multitasking
- Learned cocktail recipes and bartending techniques to expand menu offerings for guests.
Intern
AXA XL Insurance
06.2023 - 08.2023
- Mentored by Senior Underwriters within an entrepreneurial work environment to analyze complex risks and make insurance and reinsurance claims that generate major premium for the company
- Gained insight into the role of specialized insurance teams such as General Property and Energy Property to specifically learn about the renewable energy industry and corporate business strategy through the lens of insurance
- Analyzed client’s business values to determine quotes for new business and calculated rate change for renewal deals
Fitness Center Attendant
Cornell University
09.2021 - 01.2023
- Monitored facility operations to ensure safety and cleanliness protocols were consistently upheld.
- Coordinated group fitness classes, enhancing member engagement and community building within the center.
- Developed training materials for new staff, facilitating onboarding and knowledge retention initiatives.
Intern
Vigorito, Barker, Patterson, Nichols & Porter, LLP
05.2022 - 08.2022
- Performed legal research on medical malpractice and general liability matters to assist drafting deposition reports, demands for authorizations, notices for discovery investigations, and prepared social media reports
- Assisted attorneys at depositions and attended court proceedings while learning from experienced partners at the firm
- Organized and digitized the paper filing system by scanning and filing important records into the Pro-Law system
Intern
GNP Law Firm
01.2021 - 08.2021
- Gained an understanding of the Individuals with Disabilities Education Act and the legalities within the education system
- Learned from Gary Peters who is an experienced litigator in the field of family law and now an Independent Hearing Officer for education law
- Organized case files, scheduled hearings, digitized the antiquated paper filing system, and compiled a master list of open cases
Education
Bachelor of Arts - Economics Major, Business Minor, And Law & Society Minor
Cornell University
Ithaca, NY12-2024
Skills
- Customer service
- Complex Problem-solving
- Responsible alcohol service
- Cash register operation
- Hospitality service expertise
- Food service
- Beverage preparation
- Inventory
- Food running
Timeline
Barista
Chatty Cathy Cafe
08.2024 - 05.2025
Bartender
Revelry Yards
08.2023 - 04.2024
Intern
AXA XL Insurance
06.2023 - 08.2023
Intern
Vigorito, Barker, Patterson, Nichols & Porter, LLP
05.2022 - 08.2022
Fitness Center Attendant
Cornell University
09.2021 - 01.2023
Bartender
Ritz-Carlton
05.2021 - 08.2025
Intern
GNP Law Firm
01.2021 - 08.2021
Bachelor of Arts - Economics Major, Business Minor, And Law & Society Minor
Cornell University