Samantha Jo Popham
Scottsdale,AZ
Summary
Detail oriented manager with superb team leadership, planning, and organizational skills. Can Smoothly equip employees to independently handle daily functions and meet customer needs while being a diligent trainer and mentor with exceptional management abilities and results-driven approach. This all while being an accomplished salesperson and product expert.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Curated Medical
05.2023 - Current
- Run weekly KPIs for weekly staff meeting
- Foster relationships within the community in order to build lasting partnerships
- Updated reports, managed accounts, and generated reports for company database.
- Keep track of inventory on a weekly & monthly basis to ensure adequate amount of supplies and products for providers and patients.
- Prioritize appointment schedule for overall patient experience
- Build individual invoices according to their specialized plan for accurate billing
Customer Clientele Specialist(VIP Sales)
Feature
08.2022 - 12.2022
- Provided leadership support to help run the store when managers are away
- Understood store sales plan and company sales goals and helped drive sales by increasing key performance indicators
- Covered the sales floor zone and ensured that assigned areas are up to visual standards
- Worked the register, processed sales transactions, and used product knowledge to drive add on sales
- Trained and coached new sales associates as needed to help them quickly get acclimated to the team
- Analyzed design of technical systems and business models.
- Assisted with opening & closing of store
Visual Merchandising / Key Leader
lululemon athletica
08.2021 - 08.2022
- Worked in partnership with Design + Planning to deliver customized Optimal Store Layouts for all Store Openings (90+ yearly)
- Worked in partnership with Design + In-Store Marketing to deliver customized Optimal Store
- Layouts for product and growth initiatives, new category expansions, and campaign launches
- Communicated with Retail store partners to ensure consistent and elevated execution of Optimal
- Store Layouts and guides in problem-solving
- Worked in partnership with Store Innovations in contribution of the Global Store Design
- Drives strategy, process, and solutions alongside cross functional partners in all areas of work
- Trained the team at monthly staff meetings and assisted daily trainings with in-store intern.
Contracted Key Leader
Lululemon Athletica
03.2020 - 06.2020
- Assisted in creating yearlong initiatives to strengthen the community and ambassador relationships
- Partnered in facilitating staff evaluations and provided hands on coaching and feedback for future development
- Demonstrated optimal growth through leadership and development dedication and served as a resource to all educators on the floor.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Assistant to Dr. of Physical Therapy
RTS Physio
01.2019 - 10.2019
- Assisted doctors in treatment of athletes and the public to insure proper recovery
- Created invoices for all clients to submit to insurance companies once they completed required care
- Managed online scheduling for patients
- Created visual content for clients to complete at home mobility and strengthening programs
- Created social media and marketing content for the clinic.
- Communicated with physicians to provide updates on patient care.
Educator/Key Leader
Lululemon
11.2018 - 10.2019
- Effectively educated guests on the fabric, features, fit and functions of our product
- Ensured guests left satisfied and outstanding customer service was always provided
- Managed and created aesthetically pleasing displays to feature highlighted product to increase sales.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Education
Bachelor of Science - Exercise Science, Psychology
University of Sioux Falls
Skills
- Analytical & Organizational
- Client Support/Networking
- Strategizing SEO plans
- Communication
- Multitasking
- Customer Accounts Management
- Contract Development and Management
Timeline
Patient Care Coordinator
Curated Medical
05.2023 - Current
Customer Clientele Specialist(VIP Sales)
Feature
08.2022 - 12.2022
Visual Merchandising / Key Leader
lululemon athletica
08.2021 - 08.2022
Contracted Key Leader
Lululemon Athletica
03.2020 - 06.2020
Assistant to Dr. of Physical Therapy
RTS Physio
01.2019 - 10.2019
Educator/Key Leader
Lululemon
11.2018 - 10.2019
Bachelor of Science - Exercise Science, Psychology
University of Sioux Falls
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