Samantha Marlene Espinosa Rivera
Customer Program Management
Monterrey,Nuevo Léon
Summary
Driven professional with a track record at Celestica, excelling in customer program management. Demonstrated adaptability and effective communication, enhancing team collaboration and customer service. Achieved significant improvements in RMA process efficiency, showcasing strong time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Program Management
Celestica Monterrey
05.2022 - Current
- RMA case management in the ServiceNow portal.
- Creation of the weekly RMA shipment plan.
- Creation of repair quotes for RMA.
- RMA inventory management.
- POs invoicing (Raw materials and RMAs).
- Create shipping orders for FGD and raw materials.
- Daily management for sales of consigned material.
- Daily tracking of invoices pending payment (AR).
- Creation of MVA report.
- Daily tracking of NREs.
- Creation of credit notes.
- Support to customers.
- Creation of sales orders.
Supplier Quality Engineer (Intern)
Celestica Monterrey
10.2021 - 05.2022
- Validation of nonconforming material.
- Claims reports for suppliers on cosmetic material details.
- Creation of RTVRs.
- Invoicing of credit notes.
- Creation of daily NCM reports.
Education
Bachelor of Science - Ciencias Politicas Y Comercio Exterior
Universidad Autonoma De Nuevo Léon
Monterrey 05.2001 -
High School Diploma -
Universidad Autonoma De Nuevo Léon
Monterrey 05.2001 -
Skills
Teamwork and Collaboration
Customer Service
Excellent Communication
Adaptability and Flexibility
Effective Communication
Time Management
Languages
English
Professional Working
Timeline
Customer Program Management
Celestica Monterrey
05.2022 - Current
Supplier Quality Engineer (Intern)
Celestica Monterrey
10.2021 - 05.2022
Bachelor of Science - Ciencias Politicas Y Comercio Exterior
Universidad Autonoma De Nuevo Léon
05.2001 -
High School Diploma -
Universidad Autonoma De Nuevo Léon
05.2001 -
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