Samantha Nicole Williams
Birmingham,AL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Resort Manager
Pet Paradise Resort
Birmingham, AL
06.2023 - Current
- Guides resort team in achieving and maintaining high standards of conduct and safety in day-to-day operations.
- Oversees all aspects of resort staff management including scheduling, communication of staffing needs, conducting interviews for new hires and managing terminations
- Train and coaches resort team members on company standards, policies, and guidelines to foster growth within the organization
- Facilitates ongoing communication with resort, regional, and corporate teams to guarantee smooth functioning of the resort.
- Exceeds expectations by consistently improving customer service metrics, achieving high ratings in NPS and receiving positive reviews on Google and social media.
- Applies financial tools and conducts analysis of financial reports to identify, address, and resolve trends and issues in sales and performance
- Manages labor cost, payroll, and supplies inventory effectively
- Aids in the fulfillment of mandatory courses and training materials for new and existing team members, delivering ongoing guidance to foster professional growth.
Leasing Consultant
Barker Apartments
Davenport, IA
02.2022 - 06.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted background checks on applicants.
- Received, checked and processed applications for new leases.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Manager/Head Learning Coach
Red Robin Gourmet Burgers and Brews
Davenport, Iowa
11.2020 - 05.2022
- Reviewed and interviewed applicants, trained, and coached staff members to perform essential tasks to carry out successful shifts
- Coached team members on food safety, sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Disseminated knowledge to all certified learning coaches to best prepare new hires
- Addressed all employee complaints to improve processes and working environment
- Conducted orientation and provided a tour along with a training schedule
Server/Head Bartender
Red Robin Gourmet Burgers and Brews
Davenport, Iowa
06.2015 - 11.2020
- Provided guests with an exceptional dining experience by accurately listening to their needs.
- Interacted with guests needs, preferences, clarified menus items and made recommendations as needed
- Addressed concerns quickly to improve customer experience
- Skilled at receiving and processing money transactions
- Strong mathematical skills
- Prepared alcoholic/non-alcoholic beverages at customer’s request
- Trained new servers and bartenders as needed
Sales Associate
Doland Jewelers
Davenport, Iowa
07.2018 - 02.2020
- Assisted customers with jewelry selections for anniversaries, proposals and repair of personal items
- Conducted personal relationships to better strengthen their options to better the sale
- Received top sales associate recognition in the franchise within my first year of employment
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions, and attaining sales goals and milestones.
Education
Associate of Science - English
Muscatine Community College
Muscatine, IA.05.2020
Skills
- Excellent Communication
- Attention to Detail
- Relationship Building and Rapport
- Skilled in Conflict Resolution
- Training and Mentoring
- Teamwork and Leadership
- Organized
- Critical thinking and problem solving
- Microsoft Office proficiency
Certification
- Phi Theta Kappa President
- Member of Phi Theta Kappa Honor Society
References
Anna Forbes
Supply Chain Manager
Sears Seating
309-235-6132
ahdybro@hotmail.com
Eddy Robles Martinez
Regional Manager
Pet Paradise
904-609-0139
emartinez@petpadadise.com
Timeline
Assistant Resort Manager
Pet Paradise Resort
06.2023 - Current
Leasing Consultant
Barker Apartments
02.2022 - 06.2022
Manager/Head Learning Coach
Red Robin Gourmet Burgers and Brews
11.2020 - 05.2022
Sales Associate
Doland Jewelers
07.2018 - 02.2020
Server/Head Bartender
Red Robin Gourmet Burgers and Brews
06.2015 - 11.2020
Associate of Science - English
Muscatine Community College
- Phi Theta Kappa President
- Member of Phi Theta Kappa Honor Society