Samantha Philbeck
Monroe,MI
Summary
Detail oriented customer service professional with a decade of experience working with the public. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings. Has ability to stay level headed in pressure filled situations. Team player who can also work independently.
Overview
6
6
years of professional experience
Work History
Insurance Agent Assistant
Trowbridge Financial Services
06.2023 - Current
- Provides exceptional customer service by promptly responding to inquiries,maintaining decade long client relationships.
- Skilled at maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Learns new software quickly, with expertise in Microsoft Word, Excel and Outlook.
- Supervised policy renewal process, proactively reaching out to clients well in advance of expiration dates.
- Handled claims processing efficiently, expediting settlements in a timely manner for satisfied clients.
Head Mixologist
The McIntyer
08.2020 - Current
- Acts as a sales representative for the restaurant, up-selling add-ons to consistently achieve the highest sales per shift.
- Providing consistent hospitable service to all guest’s and have built a loyal clientele of regular customers.
- Keeping the bar stocked and clean for an organized work environment.
- Performs manager duties such as; money handling, and guiding the waitresses through their shift to deliver food and beverages as efficient as possible.
- Serving up to 175 guest for 4-8 hour periods.
Direct Marketing Agent
Company 9
11.2020 - 12.2020
- Represented major clients and conceptualized and developed strategies to promote and sell their brand
- Managed full-scale digital content over multiple social media platforms
- Conducted interviews with up to 10 job candidates a week to determine whether the candidate was a match for the company.
- Trained incoming brand ambassadors on promoting clients through different platforms
News Reporter
UT 10 News
01.2018 - 04.2019
- Pitched story ideas for relevant topics and developed news stories where applicable
- Conducted, wrote, produced and performed more than 60 news stories
- Covered a variety of topics from hard news, politics, weather, legal issues and health and well being
Education
Bachelor of Arts - Communications
University of Toledo
Toledo, OH05.2019
Skills
- Able to build strong relationships with clients by being responsive and helpful
- Proficient multitasker, working well under pressure
- Highly organized with strict adherence to deadlines
- Ability to take criticism in non-personal way to improve work performance
Timeline
Insurance Agent Assistant
Trowbridge Financial Services
06.2023 - Current
Direct Marketing Agent
Company 9
11.2020 - 12.2020
Head Mixologist
The McIntyer
08.2020 - Current
News Reporter
UT 10 News
01.2018 - 04.2019
Bachelor of Arts - Communications
University of Toledo
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