Samantha Raquel Saada
Newton,MA
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Server
The Beachcomber
Wellfleet, MA
06.2022 - Current
- Manage orders and recommend menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Work with other departments to provide a positive customer experience, assisting management as needed
Dance Instructor
The Dance Academy of Siagal Productions
Newton, MA
09.2016 - Current
- Teach multiple styles of dance (hip-hop, ballet, jazz, tap, contemporary, lyrical, modern) to children
- Choreograph routines for competitions and provide private lessons to improve technique and mental training
- Work with dancers on musicality, presentation, and performance anxiety by integrating meditation
Clinical Intern
Walden Behavioral Care
Westborough, Massachusetts
05.2024 - 05.2025
- Provided individual and group counseling to adolescents diagnosed with eating disorders (e.g., anorexia nervosa, bulimia nervosa, binge-eating disorder) under licensed supervision.
- Conducted biopsychosocial assessments, risk screenings, and treatment planning in alignment with evidence-based practices.
- Utilized therapeutic modalities including CBT, DBT-informed skills, and motivational interviewing to support symptom reduction and behavior change.
- Collaborated with multidisciplinary treatment teams including psychiatrists, dietitians, nurses, and family therapists to coordinate care.
- Monitored client safety, eating behaviors, emotional regulation, and medical/psychological risk factors; escalated concerns appropriately.
- Maintained timely, accurate clinical documentation in compliance with ethical, legal, and agency standards.
- Participated in weekly individual and group supervision focused on case conceptualization, ethics, and professional development.
Nanny
Private Family
, MA & DC
09.2014 - 05.2024
- Provide learning enrichment and behavior management for children ages 6 months – 14 years old
- Supplemented education during COVID-19 and provide ongoing homework support
- Create socialization opportunities for children with lagging social skills and support those on an IEP or working with Early Intervention due to developmental delays
Key Leader
Lululemon
Newton, MA
07.2021 - 01.2023
- Educated customers on available product options to provide a quality customer service experience
- Investigated and resolved customer complaints to strengthen store reputation and improve customer retention
- Provided training to new employees to uphold company policies and sustain customer satisfaction
Store Manager
LF
Wellesley, MA
12.2018 - 08.2019
- Strengthened workflow productivity by hiring, managing, and developing staff knowledge
- Developed/managed team of 25 associates, including evaluating performances and enforcing disciplinary actions
- Analyzed marketing reports and translated information into action-oriented strategic plans
Camp Counselor
Camp Pembroke
Pembroke, MA
06.2016 - 08.2018
- Lived with and supervised a group of fifteen campers ages six to nine, providing emotional support
- Reported to head counselors and leadership staff regarding each child’s social-emotional behavior/development
- Integrated Jewish values, leadership, and learning into all activities
- Managed a variety of camper challenges including depression, anxiety, learning disabilities, homesickness, night terrors, OCD, autism spectrum disorder, ADHD, etc.
- Spent a previous summer living in Israel, attending Camp Pembroke’s counselor training program
Education
Master of Science - Clinical Mental Health Counseling
Merrimack College
Andover, MA12-2025
Bachelor of Arts - Psychology, Marketing
The Catholic University of America
Washington, DC05.2022
Skills
- Customer service and front desk operations
- Scheduling and POS systems
- Team leadership and client engagement
- Conflict resolution and youth development
- Group facilitation and trauma-informed support
- Emotional intelligence and time management
- Program development and professional communication
- Record keeping and adaptability
- Sales support and community building
Timeline
Clinical Intern
Walden Behavioral Care
05.2024 - 05.2025
Server
The Beachcomber
06.2022 - Current
Key Leader
Lululemon
07.2021 - 01.2023
Store Manager
LF
12.2018 - 08.2019
Dance Instructor
The Dance Academy of Siagal Productions
09.2016 - Current
Camp Counselor
Camp Pembroke
06.2016 - 08.2018
Nanny
Private Family
09.2014 - 05.2024
Master of Science - Clinical Mental Health Counseling
Merrimack College
Bachelor of Arts - Psychology, Marketing
The Catholic University of America