Hi, I’m
Samantha-Renee Parker
Seguin,TX
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
13
years of professional experience
Work History
ContactUS Communications
Inbound Call Center Sales Representative
6 2023 - 9 2023
Job overview
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Built positive relationships with customers by providing exceptional customer service.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Implemented upselling techniques to increase revenue and move product.
- Overcame objections using friendly, persuasive strategies.
- Made average of 15 inbound calls per day
Karmas Kreations
Handmade Crafts Artist
02.2015 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Interacted well with customers to build connections and nurture relationships.
- Read and interpreted blueprints and construction documents to determine project directives
- Used color, space and composition to produce desired artistic effects
- Drew detailed job specifications to discuss and plan projects with clients
- Attached subassemblies together using glue, dowels, nails, screws and clamps
Fred Loya Insurance Company
Insurance Agent
08.2010 - 12.2010
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Investigated and processed claims swiftly to keep customers satisfied.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Education
Judson High SchoolConverse
High School Diploma
05.2009
University Overview
- 3.8 GPA
Skills
- Inbound sales
- Typing 96 wpm
- Scripted calls
- Performance metrics
- Computer savvy
- Microsoft Word
- Empathetic and genuine
- Outstanding communication skills
- Extremely quick learner
- Multitasking Abilities
- Self-Motivated
- Photography
- Marketing and advertising
- Social media expertise
- Maintenance and Repair
- MS Office
- Excellent Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Handmade Crafts Artist
Karmas Kreations
02.2015 - Current
Insurance Agent
Fred Loya Insurance Company
08.2010 - 12.2010
Inbound Call Center Sales Representative
ContactUS Communications
6 2023 - 9 2023
Judson High School
High School Diploma
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